Name: Join the Claim
Address: Big On Media, 6 sunderland street, doncaster, Doncaster
Rating: 4.71

“Shambles and potential scam”

Posted 4 months ago

Hi Stephen, Thank you for your feedback, and we’re sorry to hear about your concerns. We want to assure you that Join the Claim is not a scam. We connect individuals with regulated UK law firms to join group action claims on a no win, no fee basis. Transparency and professionalism are very important to us. If there’s been an issue or confusion during your experience, we’d appreciate the opportunity to address it. Please feel free to reach out to us directly at info@jointheclaim.com or contact the law firm handling your claim for more clarity on the next steps. Warm regards, The Join the Claim Team

Posted 4 months ago

“No upfront details of costs. No indication of amounts that might be claimable. Not taking this any further.”

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Posted 6 months ago

Hi Ernest, Thank you for sharing your feedback. We're sorry to hear that you felt there was a lack of clarity regarding costs and claimable amounts. Before signing the agreement, all details about fees and terms are available to review as part of the no win, no fee arrangement. We encourage everyone to check through the agreement with the law firm before proceeding. If you've decided not to move forward, we recommend contacting the solicitor handling your claim directly to ensure it is canceled. If you need their contact details or any further assistance, please don’t hesitate to reach out. Warm regards, The Join the Claim Team

Posted 6 months ago

“You have the wrong plate number”

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Posted 6 months ago

Hi Maureen, Thank you for your feedback. We’re sorry to hear that there was a mistake with the plate number. We understand the importance of accurate details in your claim. To ensure your details are correct, we recommend contacting the law firm handling your claim so they can update the information. If you need further assistance, feel free to let us know, and we’ll be happy to help. Warm regards, The Join the Claim Team

Posted 6 months ago

“i can't get my photo of driving licence to take. will probably try another company if I don't hear back from you with a solution. I only know how to send copies of photos via e mail if that is possible.”

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Posted 6 months ago

Hi Michael, Thank you for reaching out and letting us know about the issue with uploading your driving licence photo. We're sorry to hear you’re having trouble with this step. To make things easier, you can email a copy of your driving licence directly to the law firm handling your case. If you need their contact details or further assistance, please let us know, and we’ll be happy to help. We’re here to support you through the process and wish you the best with your claim! Warm regards, The Join the Claim Team

Posted 6 months ago

“This has been nothing other than a nightmare, the initial process was fine and then it was handed over toTLW solicitors. I get message after message on important to action, but i have not been able to. And no telephone number is given to discuss. I am now regretting this course of referral to that solicitor as i cannot discuss”

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Posted 7 months ago

Hi Geoffrey, Thank you for your review, and we’re truly sorry to hear about your experience. We understand how frustrating it can be to receive repeated messages without being able to take action or reach someone directly. Although we’re not directly involved in the legal process after the handover, we recommend contacting TLW Solicitors at their main office number, 0800 169 5925, to discuss your case in detail. If you need further assistance, please feel free to reach out to us, and we’ll do our best to help. Warm regards, The Join the Claim Team

Posted 6 months ago

“It was fairly straightforward except fopr you forcing a trustpilot review based on no information whatsoever and the signature at the end which looks as if it meant for a phone and not a PC as a result my signature is nothing like my signature I tried to download an image of it but your system wouldnt allow it.”

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Posted 7 months ago

Hi David, Thank you for your feedback, and we're sorry to hear about your experience. We understand your frustration with not being able to find the correct Scottish county on the form and having to select Wrexham. Rest assured, if there are any issues with your details, the law firm handling your claim will reach out to you. You’re also welcome to contact them directly if you'd like to update your information. We appreciate your patience and are here to help if you need any further assistance. Warm regards, The Join the Claim Team

Posted 7 months ago

“I don't know what this is. I haven't enquired or signed up about a 'diesal claim' ! Wherever you've got my details, I demand remove them now. If you're intending on scamming me, I can assure you this won't happen. (i) REMOVE MY ALL MY DETAILS NOW. (ii) IF MY DETAILS HAVE BEEN FORWARDED TO OTHER INVOLVED PARTIES, CONTACT WHOEVER YOU'VE SENT THEM TO AND INSTRUCT THEM TO RETRACT WHATEVER HAS BEEN PROCESSED. (iii) DO NOT ATTEMPT TO CONTACT ME BY ANY MEANS, UNLESS IT IS TO CONFIRM YOU'RE ATTEMPTED ACTIONS HAVE CEASED. Furthermore, I demand your persistant emails end NOW !”

Helpful Report

Posted 7 months ago

Hi Dan, Thank you for your message. We understand your concerns, and I want to assure you that this is not a scam. A claim was submitted on the 24th of September, and it seems your details may have been entered by mistake. We have already removed your information from our database. To clarify, Join the Claim helps connect individuals with regulated law firms in order to pursue group legal claims, we assist in matching individuals with the right legal representation. We only pass your details on to the law firm handling your case and not to any third-party agencies. We recommend contacting the law firm directly to inform them that you did not submit the claim and to ensure no further communication. If you need their contact information, we’re happy to provide it. We apologise for the inconvenience and confirm that your details have been removed. If you have any further questions, feel free to reach out. Warm regards, The Join the Claim Team

Posted 7 months ago

“I am being asked to confirm my ID by scanning a barcode - its a joke, for whatever reason my phone will not recognise the bar code.”

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Posted 8 months ago

Hi Neal, Thank you for your feedback. We're sorry to hear that you had difficulty with the barcode scanner during the ID verification process. In some rare cases, when the electoral check fails, we need to confirm ID in order to join the group action claim. We understand how frustrating this can be and apologise for any inconvenience caused. If you'd like further assistance, please don’t hesitate to reach out, and we’ll do our best to help resolve this issue for you. Warm regards, The Join the Claim Team

Posted 8 months ago

“The email sent through is the wrong vehicle to the details I submitted. I have never owned the vehicle details sent through.”

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Posted 8 months ago

Hi Julie, Thank you for your review and for bringing this issue to our attention. We apologise for the mix-up with the vehicle details and will look into it on our end. In the meantime, we recommend contacting the law firm handling your claim to update the information directly. They’ll be able to ensure everything is corrected for your case. Please let us know if you need any further assistance! Warm regards, The Join the Claim Team

Posted 8 months ago

“The legal terms seem to emply that I could be liable for additional costs and this is uncapped. I have cancelled my application”

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Posted 8 months ago

Hi Janette, Thank you for your review and for sharing your concern. We’d like to clarify that this is a no win, no fee arrangement, meaning you won’t be liable for any additional costs unless the claim is successful. We understand that the legal terms can sometimes feel overwhelming, but rest assured, there should be no hidden costs. If you have any further questions or would like more information, we encourage you to contact the law firm handling your claim for clarification. We’re here to help and wish you the best moving forward. Warm regards, The Join the Claim Team

Posted 8 months ago

“T&Cs appear with your signature on them prior to any opportunity to read and agree them. Plus their software continually defaults to the registration number of a vehicle that I am not claiming for. Appears very in professional. Claim immediately discontinued.”

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Posted 8 months ago

Hi Paul, Thank you for your review and for bringing these issues to our attention. We’re sorry to hear about your experience with the T&Cs and the registration number. We’d like to clarify that the T&Cs and agreement are viewable before signing the document, as we ensure that everyone has the opportunity to read and agree to them before proceeding. It’s imperative that these are reviewed, and we’re unsure how this might have been missed in your case. If you'd like, we’re happy to assist further in addressing both issues. Please feel free to reach out, and we’ll help make the process smoother. We wish you the best moving forward. Warm regards, The Join the Claim Team

Posted 8 months ago

“cannot complete all online paperwork that is requested”

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Posted 9 months ago

Hi David, Thank you for your review and for letting us know about the issue you're facing. We’re sorry to hear that you're having trouble completing all the requested paperwork online. If you need assistance with any part of the process, please don’t hesitate to reach out, and we’ll be happy to help you get everything sorted. We wish you the best with your claim! Warm regards, The Join the Claim Team

Posted 8 months ago

“Takes far too long! What is the time scale for you to make money from our miss fortune?”

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Posted 9 months ago

Hi, Thank you for your review and for sharing your concerns. We understand that group action claims can feel like they take a long time, and that’s because these legal processes are often complex and involve multiple parties. The solicitor handling your claim works to ensure the best outcome, but rest assured, this is a no win, no fee arrangement, so you won’t pay anything unless the claim is successful. If you have any questions about the time frame or process, please feel free to contact the solicitor directly. Warm regards, The Join the Claim Team

Posted 8 months ago

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