Joom Reviews

“ I purchased a product in November 2024. I contacted them in December and then in January because they refused to send me a tracking number. When I requesteda refund. They told me to wait 15 daya. Luckily, I used PayPal and was able to lodge a dispute. I don't think that they are a genuine website. ”

“ Never order from this company, been waiting over a month, get email every day saying delivery is delayed and can request refund if not recieved in another two months, I then only have a two week window in which to request refund which I seriously doubt I will get. ”

“ Firstly it's not apparent that they are a Chinese organisation who, once they have your money, will not refund you when you discover that their sizing does not in any way conform to UK sizing. ”

“ I told them I want a refund they said I will need to pay. ”

“ Do not order from Joom,they send you items different than in the description and after they don't want to refund the money...it past 40 days from the date i report them the isue,i send them 5 videos with proves and stil waiting for my refund,they are on the side to selers not in costumer side,they just take the comision from seling goods and they don't care about costumers...they are big scamers. ”

“ They said if I don’t get them in 85?days I’ll get a refund ( uk trading is 28 days) And they have closed chat and I can’t track the items. ”

“ You are a joke. Ordered a bag.5 weeks ago & have to wait until December for delivery.oh is it going around the world.have asked for a refund no.luck there either. Stay away from this lot they are DISASTER ”

“ Items were not delivered.. no refund given..they told me to take the issue up with the couriers....couriers told me items delivered to another address and to get a refund from Joom..Joom told me to go to the police ??? Absolutely poor company with shocking customer service...i think they are scammers. ”

“ They scammed me with a product that does bot match , then invented all kind of reasons why not to refund me ”

“ I had an issue receiving a product that did not match the customer support was ver offensive and unprofessional after reaching out to the management was promised to get a refund after 20 days no refund was received, I reached out to support again they said ( the transaction did not go through ) they do not want to provide a transaction number, no proof of payment , and they do not want to issue a new refund ( they said that they cannot guarantee i will receive the money ) and offered instead to get points that can be used for one complete purchase , no partial purchases , and they expire after a while and when i asked to get refunded and provided with the new transaction number of proof of payment ( they stoped responding () ”