Joom Reviews

“ Fake versace dylan purple perfume, I'm not shopping here EVER again on Joom and I'm still waiting for my full refund. They sell fake items so be aware. ”

“ Do not order from Joom. They advertise falsely. What i paid for and ordered was not what they sent me. They have since made it as difficult as possible to get a refund. This is not a legit company and will be reported for fraud. Do NOT purchase anything from here. ”

“ They do not refund/repace on good not received, despite many requests, they ignore these requests. ”

“ My order placed 6 months ago never arrived. I was promised a refund 6 weeks ago, which also has not arrived. The email address I found to use online does not respond to messages. Certainly will not use them again. Imagine the interest they are making on bad business deals like this one ”

“ When I clicked to recieve my refund back to my bank I was awarded Joom points. ”

“ We ordered a lovely motorbike jacket and received a substandard jacket which my other half isn’t happy with. Contacted support team who offered a 50% refund which went on to Joom balance rather than going into my bank account so I have now had to buy more stuff on Joom which have no idea what this will be like. Feel coned and annoyed. Will not be using them again! ”

“ My item got damaged in transit in the UK, I’ve been waiting 3 months for a refund and now they are saying contact the sorting office for collection of my item which is now showing as a complete order. It’s a joke AVOID AVOID AVOID ”

“ I purchased a product in November 2024. I contacted them in December and then in January because they refused to send me a tracking number. When I requesteda refund. They told me to wait 15 daya. Luckily, I used PayPal and was able to lodge a dispute. I don't think that they are a genuine website. ”

“ Never order from this company, been waiting over a month, get email every day saying delivery is delayed and can request refund if not recieved in another two months, I then only have a two week window in which to request refund which I seriously doubt I will get. ”

“ Firstly it's not apparent that they are a Chinese organisation who, once they have your money, will not refund you when you discover that their sizing does not in any way conform to UK sizing. ”