Joom Reviews

“ My order placed 6 months ago never arrived. I was promised a refund 6 weeks ago, which also has not arrived. The email address I found to use online does not respond to messages. Certainly will not use them again. Imagine the interest they are making on bad business deals like this one ”

“ When I clicked to recieve my refund back to my bank I was awarded Joom points. ”

“ We ordered a lovely motorbike jacket and received a substandard jacket which my other half isn’t happy with. Contacted support team who offered a 50% refund which went on to Joom balance rather than going into my bank account so I have now had to buy more stuff on Joom which have no idea what this will be like. Feel coned and annoyed. Will not be using them again! ”

“ My item got damaged in transit in the UK, I’ve been waiting 3 months for a refund and now they are saying contact the sorting office for collection of my item which is now showing as a complete order. It’s a joke AVOID AVOID AVOID ”

“ I purchased a product in November 2024. I contacted them in December and then in January because they refused to send me a tracking number. When I requesteda refund. They told me to wait 15 daya. Luckily, I used PayPal and was able to lodge a dispute. I don't think that they are a genuine website. ”

“ Never order from this company, been waiting over a month, get email every day saying delivery is delayed and can request refund if not recieved in another two months, I then only have a two week window in which to request refund which I seriously doubt I will get. ”

“ Firstly it's not apparent that they are a Chinese organisation who, once they have your money, will not refund you when you discover that their sizing does not in any way conform to UK sizing. ”

“ I told them I want a refund they said I will need to pay. ”

“ Do not order from Joom,they send you items different than in the description and after they don't want to refund the money...it past 40 days from the date i report them the isue,i send them 5 videos with proves and stil waiting for my refund,they are on the side to selers not in costumer side,they just take the comision from seling goods and they don't care about costumers...they are big scamers. ”

“ They said if I don’t get them in 85?days I’ll get a refund ( uk trading is 28 days) And they have closed chat and I can’t track the items. ”