Joshua James Reviews

Name: Joshua James
Address: 2 The Weir, Hessle, East Riding of Yorkshire
Rating: 4.67

4.7 Rating 21,753 Reviews

92 %

of reviewers recommend Joshua James

4.7

Based on 21,753 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01482 638960

Email:

support@joshuajames.com

Location:

2 The Weir,
Hessle
East Riding of Yorkshire
HU13 0RU

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Joshua James 5 star review on 5th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I can’t write a positive review as I have yet to receive the ordered item”

Helpful Report

Posted 2 years ago

Thank you for taking the time to give us feedback about your experience with Joshua James, Ann. We are sorry that you haven't received the ordered item yet. We understand how inconvenient this may be for you and we apologise for any inconvenience it might have caused. Kind regards, The JJ team x

Posted 2 years ago

“I ordered 5 charms from you two pair and another . You sent the wrong charm and trying to sort with you was poor customerservice. I tried replacing it with you but had nightmare . End result tried ordering an additional but customer service person was hard work. Taking customer elsewhere.”

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Posted 2 years ago

“Not received my item been waiting weeks no response”

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Posted 2 years ago

“was all scradr n marked i oder all time and this one wad terribl ecspect s reguns too”

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Posted 2 years ago

“Incorrect price information mentioning 15% discount until you get to pay and NO discount Promised an item displayed on the website which we ordered (a coloured rainbow) only to receive 3 lines not in colour whoever saw a black and white rainbow?”

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Posted 2 years ago

Hello Keith, Thank you for your review. As previously stated to you, we do not engrave in colour and it does not state anywhere on our website that we engrave in colour. You added an emoji to your requested engraving and our engraver tried really hard to get this on your charm for you. Unfortunately we cannot offer discount on Nomination items due to Nominations terms and conditions. This is stated in your new customer email and also on our website. Kind regards, The JJ team x

Posted 2 years ago

“We ordered a bracelet but they delivered a necklace. We feel very ashamed why we made order from this website.”

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Posted 2 years ago

“The watch was a good price and arrived fine. It’s a nice watch. All good until, within a few months, it developed some condensation under the glass. It’s a water resistant watch supposedly, and never been mistreated. Sometimes things go wrong, that’s ok, but when I emailed Joshua James they said I should go directly to the manufacturer Nordgreen. This sounded wrong but I eventually got round to doing it, and they said to go back to the retailer. I’ve emailed Joshua James again and waiting to hear back. If they sort it out I’ll update the review and raise the rating but so far I’m unimpressed.”

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Posted 2 years ago

“I ordered a earrings and since a month didnt get it, even someone email me that i Will received but never happend”

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Posted 2 years ago

Hello Anna, Thank you for your review. We are so very sorry your order has still not arrived. We have to wait 14 working days before declaring this as lost in post for you. Once it has reached this, please email us and we will get this sorted for you straight away. Kind regards, The JJ team x

Posted 2 years ago

“Misinformed on in stock items when placing an order & still no dispatch after 21 days”

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Posted 2 years ago

“Online order, notified I'd been refunded a few days later prior to dispatch with no explanation as to why”

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Posted 2 years ago

“Paid for next day delivery. Came 2 + weeks after, tried to contact customer service, still awaiting a reply.”

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Posted 2 years ago

“Paid extra for next day delivery on the 15th December and arrived the 29th. No options for return, and doesn’t recognise me as an account holder. Just a waste of £37.”

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Posted 2 years ago

“I didn't receive the jewellery I send an email and emails regarding this matter and no one will help me apparently I have to wait till 13th January but I will bet you I will have to email them again because they will not contact me. It was for a Christmas present and I told them this but they just did care. Very disgusting customer service I will never use there service again. People don't buy from them.”

Helpful Report

Posted 2 years ago

“I ordered a man's nomination bracelet took two weeks to arrive I think would be better sent out not using royal mail I tried for a week to call about my order there was no answer at all poor customer service”

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Posted 2 years ago

“Not received item yet. Apparent stock issue? Not happy in the slightest. Was a Christmas present that I haven’t received no update on whatsoever.”

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Posted 2 years ago

“Never got my order never got a refund asked and asked emailed and emailed was just ignored”

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Posted 2 years ago

“WEB1365121-769 Order number. You don’t answer any phone lines. If I’ve not heard anything within the next few days I will see you in a small claims court. You have the item back with you and still no response”

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Posted 2 years ago

“Made a purchase 15/12 as Christmas present, still not received it. If not in stock should not allow you to purchase online.”

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Posted 2 years ago

“Didn’t ever get me refund from them !! Would never order from them again!!!!”

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Posted 2 years ago

“I was disappointed o the size of the earrings not good value for money”

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Posted 2 years ago

Joshua James is rated 4.7 based on 21,753 reviews