Joshua James Reviews

Name: Joshua James
Address: 2 The Weir, Hessle, East Riding of Yorkshire
Rating: 4.67

4.7 Rating 21,753 Reviews

92 %

of reviewers recommend Joshua James

4.7

Based on 21,753 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01482 638960

Email:

support@joshuajames.com

Location:

2 The Weir,
Hessle
East Riding of Yorkshire
HU13 0RU

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Joshua James 5 star review on 5th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful, ordered a gold nomination bracelet with a moon charm, all that arrived was a silver nomination bracelet and a promotional bag. Had to put a query in on the website for back and said they would send me a gold bracelet but nothing about a charm! Really bad customer service”

Helpful Report

Posted 4 years ago

“Extremely disappointed at length of time I waited for arrival of item. Was a 40th gift for my goddaughter ordered in plenty of time and arrived 10 days after her birthday. Will not order anything again from JJ.”

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Posted 4 years ago

“Item never arrived, hardly answering emails or calls. Refused a refund & just told me to wait an extra month for the item.”

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Posted 4 years ago

“My order was despatched 6th December and arrived 23rd December this was supposed to be 48 hour tracked I completed an online form 2 weeks ago to check where the order was received the response to confirm received have yet to receive a reply No contact number on the website did find one on the web called and it cuts you off. I sent a message on messenger did get a reply stated to wait 18 working days for postage this is not the delivery guideline ps on your website says 3 to 5 It’s not just the fact the delivery was delayed it’s I had no way of checking where it was no tracking and for this reason I am out and will not order from you again. I also raised a PayPal dispute which was active for a week and did not get a response to, this has been closed as I received the item just in time for Xmas. Your products are good and reasonable priced it’s a shame the service does not match.”

Helpful Report

Posted 4 years ago

“I belive they lied about despatch so much so I reordered the items that did not arrive in 13 days only to get a delivery from them on 48 hrs service that I had not requested the contempt for there customers is beyond contempt. Shop elsewhere.”

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Posted 4 years ago

“Ordered an item on 9th December 2020 today is 29th December 2020 still not received it yet won't used this site again emailed 3 times now to conplain”

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Posted 4 years ago

“i have emailed this company to say ive been charged £50 for 1 charm i ordered 2 ( let it snow) for my grandaughters for xmas i could not give 1 hers without her sisters this is what i recieved 1 charm 1 blank”

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Posted 4 years ago

“I received three separate items they where lovely but unfortunately I ordered a braclet and charm the charm arrived but no braclet that was over a week ago tried phoning tried emailing no reply. It was a Christmas present which I couldn’t give. If my braclet had arrived or someone would get back to me it would of been 5 stars”

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Posted 4 years ago

“Terrible service didn’t come first tim around when finally arrived just the box and no bracelet have emailed the company no answer! Opened on Christmas Day with no bracelet in the box disgusting!! Nightmare from start to finish!”

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Posted 4 years ago

“items ordered and paid for never received worst customer service ever had to open as case to get money back. I would never use this company again”

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Posted 4 years ago

“Poor experience”

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Posted 4 years ago

“Item still not received”

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Posted 4 years ago

“I have not received my item. It was purchased on the 6th December to be then sent on as a gift but I had to buy something else. I have still not had my money back and their telephone number is an automated reply, so uou can't actually talk to anyone. Terrible service very disappointed”

Helpful Report

Posted 4 years ago

“Never had a problem with this company and always bought my charms from yourselves! Placed an order for gifts for birthday and Christmas in plenty of time. To receive the order on the 3rd Dec! After inspection of the charms I noticed there was one wrong so immediately contacted yourselves to sort the issue! Its is now 28th Dec I still have the wrong charm and the problem hasn't been resolved! After several emails on my behalf with only one reply I had to go buy another charm from somewhere else!”

Helpful Report

Posted 4 years ago

“Ordered 4 items unfortunately one pair of earrings damaged so returned on first class recorded, I asked for exchanged..2 weeks later still waiting for these to arrive and no refund.. tried contacting them by email but no response. Their customer service is rubbish. The jewellery itself was lovely..and such a shame when it’s bought for a Xmas present.. they got the original order out with 2 days so why can’t they send a replacement out that quickly!! I won’t be using them again”

Helpful Report

Posted 4 years ago

“Lovely charm.But customer service is not good.I waited over 10 days for delivery., its states 48hrs inline.Could not get any response from customer service, by either telephone or email.Will not be using them again sorry!!!”

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Posted 4 years ago

“I have not received this order yet”

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Posted 4 years ago

“After purchasing a charm, found out my wife already had it, so asked Joshua James if I could exchange for a more expensive charm, and pay the difference. 4 customer queries later i finally got a reply 23rd Dec asking what my packaging was, even though it was signed for at Joshua James 18th Dec. Can't ring them because of a stupid automated service so customer service on this occasion is very very poor. Let's hope now Xmas is over they might get round to sorting mt wife's belated Xmas charm out. So to sum up they have taken my money, got their charm back and not replaced it yet or even had the courtesy to call me. Poor poor service guys and yes everyone was busy I know that.”

Helpful Report

Posted 4 years ago

“What a scam! Guaranteed delivery before Christmas but until today I have not receive my order! They are not even replying to my emails now!”

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Posted 4 years ago

“Poor customer service, I tried to contact them about a product that hasn't arrived and I'm still waiting after 2 weeks”

Helpful Report

Posted 4 years ago

Joshua James is rated 4.7 based on 21,753 reviews