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Jules B Reviews

4.8 Rating 9,100 Reviews
95 %
of reviewers recommend Jules B
4.8
Based on 9,100 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Returns & Refunds
Returns Process
Easy
Read Jules B Reviews

About Jules B:

Jules B is an online fashion outlet supplying leading designer fashion labels all over the world, our online team provides a unique and exhilarating shopping experience that is second to none. We stock designer fashion labels including Paul Smith, Armani and Mulberry as well as exciting up-and-coming brands such as Twenty8Twelve and Toywatch.

Visit Website

Phone:

0191 2112331

Email:

customercare@julesb.co.uk

Location:

Yellow Brick House,
Back New Bridge Street,
Newcastle upon Tyne
United Kingdom
NE1 2TY

Write Your review

Anonymous
Anonymous  // 01/01/2019
Ensure your delivery partner understands your customer needs and can provide the service promise in full & on time with every single order.
Helpful Report
(Online UK) - Posted 4 months ago
ordered and paid for next day delivery, said would be delivered on saturday, didnt even get despatched until tuesday and delivered on wednesday, customer service terrible throughout, wont be ordering again
Helpful Report
(Online UK) - Posted 4 months ago
Still waiting for parcel. Item has not arrived yet!
Helpful Report
(Online UK) - Posted 4 months ago
Still not received item tried to call customer service today to be on hold for two hours event to be cut off when 1st in Q this is not the Jules B I disappointed.
Helpful Report
(Online UK) - Posted 4 months ago
I have still not received my order. I sent an email to customer service on Friday. Looks like my parcel was still in Tyneside.
Helpful Report
(Online UK) - Posted 4 months ago
Unfortunately I have still not received my order from EVRI. Have now referred back to JULESB for update
Helpful Report
(Online UK) - Posted 4 months ago
I have still not received this order and customer care isn’t responding to my questions?
Helpful Report
(Online UK) - Posted 5 months ago
Wrong colour, it's not grey, it is silver birch and it was huge, not as described as I take an XL but it must have XXL with a wrong label in it
Helpful Report
(Online UK) - Posted 5 months ago
I ordered the above boots but they arrived with black soles.
Helpful Report
(Online UK) - Posted 5 months ago
The Item itself was fine, although came up small. I return the item, tracked postage and have not received any confirmation of receipt.
Helpful Report
(Online UK) - Posted 5 months ago
The gown arrived in a very sorry state - screwed up in a paper bag.
Helpful Report
(Online UK) - Posted 5 months ago
No confirmation of order from JB and not need delivered. Emailed twice with no response. Luckily I paid through PayPal and have needed to open a case.
Helpful Report
(Online UK) - Posted 5 months ago
Uggs were comfy, however; arrived damaged. Will not shop again with Jules B. Have re ordered from elsewhere
Helpful Report
(Online UK) - Posted 5 months ago
Incorrectly labelled as 36 when it is clearly 34.
Helpful Report
(Online UK) - Posted 5 months ago
My item has not been received due to a courier fault ,no sign of my parcel and incorrect proof of delivery photo.
Helpful Report
(Online UK) - Posted 5 months ago
I didn't receive my shoes,yet
Helpful Report
(Online UK) - Posted 6 months ago
I was sent the wrong size and was told my size had now sold out. I wasn't given anything for compensation against another purchase
Helpful Report
(Online UK) - Posted 6 months ago
2 items missing & impossible to speak to customer service
Helpful Report
(Online UK) - Posted 6 months ago
The product didn’t arrive and no assistance in resolving the situation which is frustrating and disappointing.
Helpful Report
(Online UK) - Posted 6 months ago
I have not received my order. Nor have I received any notification that it has been delivered. Please track and advise.
Helpful Report
(Online UK) - Posted 6 months ago
Jules B is rated 4.8 based on 9,100 reviews