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Jules B Reviews

4.8 Rating 9,100 Reviews

95 %

of reviewers recommend Jules B

Company Reviews

Product Reviews

4.8

Based on 9,100 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

About Jules B:

Jules B is an online fashion outlet supplying leading designer fashion labels all over the world, our online team provides a unique and exhilarating shopping experience that is second to none. We stock designer fashion labels including Paul Smith, Armani and Mulberry as well as exciting up-and-coming brands such as Twenty8Twelve and Toywatch.

Visit Website

Phone:

0191 2112331

Email:

customercare@julesb.co.uk

Location:

Yellow Brick House,
Back New Bridge Street,
Newcastle upon Tyne
United Kingdom
NE1 2TY

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ensure your delivery partner understands your customer needs and can provide the service promise in full & on time with every single order.”

Helpful Report

(Online UK) - Posted 10 months ago

“ordered and paid for next day delivery, said would be delivered on saturday, didnt even get despatched until tuesday and delivered on wednesday, customer service terrible throughout, wont be ordering again”

Helpful Report

(Online UK) - Posted 10 months ago

“Still waiting for parcel. Item has not arrived yet!”

Helpful Report

(Online UK) - Posted 10 months ago

“Still not received item tried to call customer service today to be on hold for two hours event to be cut off when 1st in Q this is not the Jules B I disappointed.”

Helpful Report

(Online UK) - Posted 10 months ago

“I have still not received my order. I sent an email to customer service on Friday. Looks like my parcel was still in Tyneside.”

Helpful Report

(Online UK) - Posted 10 months ago

“Unfortunately I have still not received my order from EVRI. Have now referred back to JULESB for update”

Helpful Report

(Online UK) - Posted 10 months ago

“I have still not received this order and customer care isn’t responding to my questions?”

Helpful Report

(Online UK) - Posted 10 months ago

“Wrong colour, it's not grey, it is silver birch and it was huge, not as described as I take an XL but it must have XXL with a wrong label in it”

Helpful Report

(Online UK) - Posted 10 months ago

“I ordered the above boots but they arrived with black soles.”

Helpful Report

(Online UK) - Posted 11 months ago

“The Item itself was fine, although came up small. I return the item, tracked postage and have not received any confirmation of receipt.”

Helpful Report

(Online UK) - Posted 11 months ago

“The gown arrived in a very sorry state - screwed up in a paper bag.”

Helpful Report

(Online UK) - Posted 11 months ago

“No confirmation of order from JB and not need delivered. Emailed twice with no response. Luckily I paid through PayPal and have needed to open a case.”

Helpful Report

(Online UK) - Posted 11 months ago

“Uggs were comfy, however; arrived damaged. Will not shop again with Jules B. Have re ordered from elsewhere”

Helpful Report

(Online UK) - Posted 11 months ago

“Incorrectly labelled as 36 when it is clearly 34.”

Helpful Report

(Online UK) - Posted 11 months ago

“My item has not been received due to a courier fault ,no sign of my parcel and incorrect proof of delivery photo.”

Helpful Report

(Online UK) - Posted 11 months ago

“I didn't receive my shoes,yet”

Helpful Report

(Online UK) - Posted 1 year ago

“I was sent the wrong size and was told my size had now sold out. I wasn't given anything for compensation against another purchase”

Helpful Report

(Online UK) - Posted 1 year ago

“2 items missing & impossible to speak to customer service”

Helpful Report

(Online UK) - Posted 1 year ago

“The product didn’t arrive and no assistance in resolving the situation which is frustrating and disappointing.”

Helpful Report

(Online UK) - Posted 1 year ago

“I have not received my order. Nor have I received any notification that it has been delivered. Please track and advise.”

Helpful Report

(Online UK) - Posted 1 year ago

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Jules B is rated 4.8 based on 9,100 reviews