Jules B Reviews

Name: Jules B
Address: Yellow Brick House, Back New Bridge Street, Newcastle upon Tyne, United Kingdom
Rating: 4.79

4.8 Rating 9,100 Reviews

95 %

of reviewers recommend Jules B

4.8

Based on 9,100 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

About Jules B:

Jules B is an online fashion outlet supplying leading designer fashion labels all over the world, our online team provides a unique and exhilarating shopping experience that is second to none. We stock designer fashion labels including Paul Smith, Armani and Mulberry as well as exciting up-and-coming brands such as Twenty8Twelve and Toywatch.

Visit Website

Phone:

0191 2112331

Email:

customercare@julesb.co.uk

Location:

Yellow Brick House,
Back New Bridge Street,
Newcastle upon Tyne
United Kingdom
NE1 2TY

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“MY ORDER WAS DONE ONLINE AND SEEMED PROBLEM FREE, INCLUDING MY LOCAL STORE COLLECTION POINT. HOWEVER I HAVE TO COMMENT THAT MY PREVIOUS DEALINGS (only 1 week earlier in my local store) WAS FAR FROM ACCEPTABLE. SEEING A WISHED TO TAKE ADVANTAGE OF A SALE PROMOTION AND ORDER A DIFFERENT PAIR OF TRAINERS, THESE WERE IN STOCK IN THE SHOP BUT I NEEDED TO CHECK SIZE WITH MY DAUGHTER - ONLY ON DOING SO, THIS DELAYED THE PURCHASE BY ONLY A FEW HOURS LATER IN THE DAY. I DULY RECEIVED A TELEPHONE CALL FROM ONE OF THE STAFF TO SAY THAT THE SHOES WERE INDEED IN STOCK AND AT THE SALE PRICE £32. I INFERRED THAT I COULD NOT GET BACK TO THE STORE THAT SAME AFTERNOON BUT WOULD DO SO THE FOLLOWING DAY - AT NO POINT IN THIS CONVERSATION DID THE ADVISER SAY TO ME THAT IF I DELAYED COMING TO THE STORE UNTIL THE FOLLOWING DAY, THE PRICE AS STATED ABOVE WOULD NOT BE APPLICABLE! HENCE, WHEN I WENT TO THE STORE FOR COLLECTION AND PAYMENT, I WAS INFORMED THAT THE NOW PRICE WOULD BE £50!!! NEEDLESS TO SAY, I ASKED FOR AN EXPLANATION BUT MORE OR LESS AS ABOVE, EVEN ASKING THE DUTY MANAGER OF THE ADJOINING GENTS/JULES B STORE DID NOT ACHIEVE ANYTHING - HENCE THIS CUSTOMER FELT VERY LET DOWN, DISAPPOINTED AND LEFT WITH NOTHING! IF ONLY THE ABOVE IMPORTANT ASPECT HAD BEEN TOLD TO ME DURING MY TELE CONVERSATION, I WOULD HAVE GONE BACK TO THE STORE THAT SAME AFTERNOON BUT NOTHING WAS INFERRED. FROM A CUSTOMER'S VIEW POINT, VERY DISAPPOINTING BUT EVEN MORE SO THAT THEY WOULD JUST LET ME GO OUT OF THE STORE WITH NO PURCHASE?!”

Helpful Report

Posted 6 years ago

“Superfast delivery.”

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Posted 6 years ago

“Competitive sale price , packed well and fast delivery .”

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Posted 6 years ago

“Excellent, very fast delivery.”

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Posted 6 years ago

“Great value delivered on time ,”

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Posted 6 years ago

“My package arrived really quick as usual. The item was beautifully packaged as always. Love shopping with jules b. Can’t fault them at all.”

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Posted 6 years ago

“My product came quickly and was of great quality”

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Posted 6 years ago

“Excellent fast delivery and returns processed quickly. Highly recommend Jules B, best online retailer I’ve ever used for efficiency and first class service”

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Posted 6 years ago

“excellent delivery excellent product always a pleasure with Jules b”

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Posted 6 years ago

“Easy to use website and delivered very quickly at a really reasonable postage cost!”

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Posted 6 years ago

“Efficient as always”

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Posted 6 years ago

“Every thing about the service, outstanding”

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Posted 6 years ago

“Quick delivery and T-shirt’s came lovely presented in a box. Thank you very much. Will shop there again”

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Posted 6 years ago

“Jules B. excellent web site , good keeping you informed and quick postage in very plush heavy duty packing. Amust for the Quality Brand buyer. I will definitely be using them again.”

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Posted 6 years ago

“Efficient and quick service. Beautifully wrapped - no damage to goods. And a better price than Amazon or the manufacturers.”

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Posted 6 years ago

“Good price for the item (the cheapest I could find it), delivered quickly. What's not to like?!”

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Posted 6 years ago

“Extremely fast service and as reliable as ever. The best clothes supplier I deal with”

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Posted 6 years ago

“Top products at great prices, very good delivery time.”

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Posted 6 years ago

“Very efficient and friendly service, prompt delivery”

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Posted 6 years ago

“Definitely one of the best on-line shopping sites I use. Such fast and efficient service with just the right amount of packaging. Quick delivery with DPD and free returns. I like the fact you can now order and only pay for what you keep through Klarna. The loyalty rewards are a nice touch too”

Helpful Report

Posted 6 years ago

Jules B is rated 4.8 based on 9,100 reviews