Jules B Reviews

Name: Jules B
Address: Yellow Brick House, Back New Bridge Street, Newcastle upon Tyne, United Kingdom
Rating: 4.79

4.8 Rating 9,100 Reviews

95 %

of reviewers recommend Jules B

4.8

Based on 9,100 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

About Jules B:

Jules B is an online fashion outlet supplying leading designer fashion labels all over the world, our online team provides a unique and exhilarating shopping experience that is second to none. We stock designer fashion labels including Paul Smith, Armani and Mulberry as well as exciting up-and-coming brands such as Twenty8Twelve and Toywatch.

Visit Website

Phone:

0191 2112331

Email:

customercare@julesb.co.uk

Location:

Yellow Brick House,
Back New Bridge Street,
Newcastle upon Tyne
United Kingdom
NE1 2TY

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good customer service. Clothes arrived quickly and efficiently. No quibble or delay over a refund. Well done.”

Helpful Report

Posted 5 years ago

“Quick delivery and paid for return”

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Posted 5 years ago

“Fantastically quick delivery, packaged well. First jacket I bought was to small so had to return and couldn’t find the return label to print out from Royal Mail web site so had to use the QR code at post office.”

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Posted 5 years ago

“Easy to find product and order. Only problem with the order was Parcelforce delivering a couple of days early despite me selecting my chosen delivery day so had to re-arrange my plans, other than that happy as larry”

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Posted 5 years ago

“A fantastic top although I paid for express delivery from Friday for Saturday delivery,it turned up on the Monday Annoying that companies don’t proactively check this, that they have not kept their part of the bargain no refund received as yet The returns at JulesB is excellent on a side note”

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Posted 5 years ago

“Excellent response and advice from Sophie and Bernie. E-mail as explained is a standard e message -this I think needs to be looked at as message is not always relevant. I asked for a replacement and not a refund. There was a problem with the Jules b website, luckily I was helped through this problem(after three phone calls) by two very patient and pleasant ladies called Sophie and Bernie' I'm looking forward to the delivery of my 'Lofina' product. Thank you”

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Posted 5 years ago

“Although I return the items I purchased it was a simple process to follow with no problems.”

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Posted 5 years ago

“Very pleased with prompt service and order was boxed very securely.”

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Posted 5 years ago

“I have used Jules B before and I have never had any problems until this last purchase. For some reason I was unable to login and reset my password and I actually left the website to look for the item elsewhere. After being unable to find the same item for around the same price I went back to Jules B website and tried again. Luckily I was able to login and purchase the item. I had to pay extra for next day delivery”

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Posted 5 years ago

“Ordered on the app and found it totally annoying I could only get as far as request for payment after trying numerous times on different devices I opened the web site on a search engine and only then could I complete my order. I have placed orders with you before and have never had this problem”

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Posted 5 years ago

“Good value and posted really quickly just a shame about the label.”

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Posted 5 years ago

“Good service, great to deal with on the phone. Only thing I don’t understand is why I was billed by Klana.”

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Posted 5 years ago

“Unusual designs which are good quality. And a genuine sale.”

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Posted 5 years ago

“Good quality clothes and affordable in the sale”

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Posted 5 years ago

“Good sale prices good delivery”

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Posted 5 years ago

“Wonderful customer service as I did have to change the size due to the first one being too big.”

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Posted 5 years ago

“Great user interface website. Easy to view and buy and easy to return if necessary.”

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Posted 5 years ago

“sort out your duties to Ireland at checkout or use a different shipper options and I would buy again. Shop is great with great options but the DHL rob you blind or hold your goods hostage until you pay their fees and duties on top. They stung me for 150 euro on this order.”

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Posted 5 years ago

“As expected delivery. Packaging very good - perhaps too good, with oversize box and wrapping paper”

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Posted 5 years ago

“Unfortunately, the UK is no longer part of Europe, so a 50% import tax must be added to the displayed price. In addition, the courier keeps the goods firm until a precise description of the material sent arrives ... and it is not clear why the request is received by those who wait for the goods rather than those who sell them ... in short, it is better to buy in the EU!”

Helpful Report

Posted 5 years ago

Jules B is rated 4.8 based on 9,100 reviews