JUMIA Reviews

“ I attempted to get my money refunded via Chat, but the customer service person just kept saying that they couldn't find out who used my card details and to contact the police. ”

“ Very! Very! Lousy customer care service! I ordered two items (a belt and a shirt) from JUMIA and paid for them all together as one package. ”

“ Customer Service claims they are going to looking into solving issues; however, they do not call back until weeks later. ”

“ If you don't care about losing your hard-earned money, just buy from these losers who know nothing about customer service. I bought a Kindle device 4 months ago and it started acting up recently (Device turning pages by itself and clicking words). When I reached out to them, they said I had only 7 days to return a product. I'm never buying from you again and I'll make sure I tell every person I meet about this horrible experience. ”

“ JUMIA does not have an option for customers to talk with an actual customer service representative. Everything is automated with preset questions and answers. When you have a unique issue and require to talk to a person you are on your own. The contacts on the web site gives a number where you talk to a robot who gives you 6 options for only 6 preset problems/issues :-( ”

“ Am so disappointed with this service, the item was supposed to be delivered on the 8th, up till now we have not received the item You can do better pls.....then you sent a message telling us that if we need the order we should go and pay from the pos first before you can deliver. it's absurd!!! ”

“ Poor customer Service. ”

“ There is NO customer service - the help section on the website does not work, the cancel order button does not work, the live chat is just a robot, the phone is just a robot. ”

“ Very bad customer service ”

“ We bought a Samsung 43 inch tv which happens to be defective..JUMIA hasn't refunded the money...this is a dent to your image if you fail to refund...its pitiful that JUMIA has the worst customer service..i request immediate refund ”