JUMIA Reviews

1.9 Rating 99 Reviews

21 %

of reviewers recommend JUMIA

Company Reviews

Questions

Metrics

1.9

Based on 99 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 41%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Avg Email Response Time	-1 hours

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I’ve received sms message that my product is ready for pickup. But the guy at the pickup station said it hasn’t come

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Asked by Benjamin Adu-Gyamfi (1 year ago)

If I paid for an item in the night after your working hours and the following day am not called to be confirmed of the payment I made how do I confirm that they received the money and I will get my item

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Asked by Bridget (2 years ago)

How do i know that the product i purchase is not counterfeit for example sd card

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Asked by Johnson (3 years ago)

where does Jumia gets their products?

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Asked by Louis Owusu Agyapong (3 years ago)

How am I going to believe the product I saw online is what I'll get after ordering it,and if it's not,what action is taken?

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Asked by Ben (4 years ago)

How am I going to believe the product I saw online is what I'll get after ordering it,and if it's not,what action is taken?

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Asked by Ben (4 years ago)

Can i pay using dollars instead of naira since i an in the US.Also how do i believe you that i am gonna get what i saw online?

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Asked by Badariah (6 years ago)