JUMIA Reviews

1.9 Rating 102 Reviews

22 %

of reviewers recommend JUMIA

Company Reviews

Questions

Metrics

1.9

Based on 102 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 19%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

Popular Questions:

Delivery

How does JUMIA deliver? How long does JUMIA take to deliver? Does JUMIA deliver on time? How is accuracy and good condition of items delivered by JUMIA?

Customer Service

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How does JUMIA deliver?

Helpful Report

(1 week ago)

JUMIA delivers items by Courier.

Helpful Report

(1 week ago)

50.00%

Industry Average

“ I purchased a washing machine, delivery was fast BUT the product never worked, when I have tried to contact JUMIA help line all they do is going around the circle, very unprofessional, beware before you spend your money!! never again. ”

- Anonymous

“ JUMIA is very difficult to purchase from if a glitch develops. Their delivery is unreliable and they don’t make an effort to resolve these issue like Amazon. ”

- Andre Bailey

“ Placed an order and yet to receive it although online the item has been out for delivery 10 days ago. ”

- Emme

JUMIA Reviews

Delivery - Average