JUMIA Reviews

1.9 Rating 101 Reviews

22 %

of reviewers recommend JUMIA

Company Reviews

Questions

Metrics

1.9

Based on 101 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Avg Email Response Time	-1 hours

Popular Questions:

Delivery

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How do I contact JUMIA?

Helpful Report

(3 months ago)

You can contact JUMIA by Telephone, Email and Live Chat.

Helpful Report

(3 months ago)

0.00%

Industry Average

“ If you don't care about losing your hard-earned money, just buy from these losers who know nothing about customer service. I bought a Kindle device 4 months ago and it started acting up recently (Device turning pages by itself and clicking words). When I reached out to them, they said I had only 7 days to return a product. I'm never buying from you again and I'll make sure I tell every person I meet about this horrible experience. ”

- Anonymous

“ JUMIA does not have an option for customers to talk with an actual customer service representative. Everything is automated with preset questions and answers. When you have a unique issue and require to talk to a person you are on your own. The contacts on the web site gives a number where you talk to a robot who gives you 6 options for only 6 preset problems/issues :-( ”

- Kris

“ Am so disappointed with this service, the item was supposed to be delivered on the 8th, up till now we have not received the item You can do better pls.....then you sent a message telling us that if we need the order we should go and pay from the pos first before you can deliver. it's absurd!!! ”

- Anonymous

JUMIA Reviews

Customer Service - Bad