Just Eat Reviews

Name: Just Eat
Rating: 1.08

1.1 Rating 792 Reviews

2 %

of reviewers recommend Just Eat

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Location:

Just-Eat.co.uk Ltd. Imperial Place (IP4), Maxwell Road, Borehamwood, Hertfordshire, London United Kingdom
WD6 1JN

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Just Eat 1 star review on 16th August 2025

Anonymous

Just Eat 1 star review on 23rd December 2024

Anonymous

Just Eat 1 star review on 16th June 2024

Astrid

Just Eat 1 star review on 13th June 2024

F Thornhill

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The most shittest service ever been waiting over 1 hour then get told it’s been cancelled fuckin joke”

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Posted 3 years ago

“my food was not up to standard and it had something missing from our order, and something we didn’t order instead. And it was really really hard to get into contact with you guys and the restaurant denied that we even ordered from them”

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Posted 3 years ago

“I ordered my food to come at 7:45PM. One and a half hours later it still hadn't arrived. I rang the restaurant and they said the food was collected and should arrive soon. The food never arrived. I have had this problem numerous times with Just Eat, therefore will be using other services such as Deliveroo.”

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Posted 3 years ago

“Absolutely disgraceful, I order food and after waiting 2 hours I called to see where it was, and apparently an “attempt to deliver” was made?? I’m in my hotel workplace, my phone did not ring once and no driver came to the reception desk to ATTEMPT for me to get my delivery. When I bring it up, all the can do is offer me a discounted refund??? I even went out of my way to order again after complaining and bringing it to their attention, meaning I paid twice! But second time the driver had no issue leaving it at the reception desk (without calling my number once again). This hasn’t only happened once but has happen a few times to myself, partner and colleagues. If I could give it 0 stars I would, awful service.”

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Posted 3 years ago

“Absolutely horrendous. First class scammers and we ended up eating at 4 I don’t think I need to say anything else.”

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Posted 3 years ago

“I am a restaurant owner that is signed up with just eat. What can I say, they are just a bunch of greedy money hungry scammers. They don't care for restaurant reputation and growth but constantly think of new ways to scam money out of takeaway weekly. A customer left us a review that was ridiculously unfair, they complained that they received exactly what they ordered. And just eat is unwilling to do anything about it. There is a huge concern for negligence and malpractice. Marinelena Kercyku is the person that death with my complain and I have not delay with a more incompetent staff in my life. Unprofessional and ignoring my emails. I have been asking to speak to a manager for days and they are just ignoring me and my emails. Goes to show that they just want their weekly payout. That's their priority. Stay away from these scammers they will ruin your takeaways reputation. Personally I will not be signing my other branches up to just eat. Steer clear everyone. Youre better of doing your own social media marketing, plus, Uber eats and deliveroo are far better.”

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Posted 3 years ago

“It Said my food was delivered when wasn’t!!. I called them hoping for a quick resolution but you can’t talk to anyone on the phone, instead it’s all automated and you are told to do it online. Witch your in a queue till someone can come chat to you by witch time you realise a lot of time has past and they give very limited options. They won’t / can’t contact driver! Deal with your issue offer a refund ect instead they have to email another department that will email you with in 48 hours. Only in 48 hours to then be contacted again saying you have to wait another 48 hours as needs to be looked into further by another department. When you odder from Uber eats you can contact your driver directly! Or they can for you if you have an issue you can get help easily. just eat are good till you have a issue. I use to have a issue with wrong items sent or missing but when my whole odder didn’t come no one is able to contact the driver or find out what’s going on quick enough instead they need to waste time and days just to pass it along to someone else to look into. Seem very good odd. Just eat was better back in the day when you had a problem you could call a person and they were able to contact the driver seems that is far to hard these days. I hope I get a refund it’s so Un acceptable and is happening to much and they needs to be improvement and better ways of getting help and dealing with these issue then what they give you. Hopefully I’ll be contacted by tomorrow an less they don’t class the weekend as another 48 hours”

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Posted 3 years ago

“Don't bother if you drive just go collect your food awful service awful customer service im not a very happy customer of jusg eat cold food missing items just a lot of hassle.....”

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Posted 3 years ago

“You’re just eat deliveries take ages 2 to 3 hours apparently it’s down to just eat”

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Posted 3 years ago

“Thus company should be run out of business. It will take me about 3 weeks to get a refund via my Bank although I have a text message from these monkeys which says I will not be charged. Dick Turpin has nothing on these guys!”

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Posted 3 years ago

“Ordered food. Received confirmation of order. Just Eats couldn't fulfill order as couldn't assign a driver. They cancelled the order and blamed the takeaway for not being able to fulfill the order. Shameful. First time used. Will never use again. Shocking service.”

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Posted 3 years ago

“Ordered some food through just eat food was missing from our order tried to contact someone through just eat and through mcdonalds and was told no refund and no replacement food....we didn't want refund just the food that was missing....not happy will nor be using just eat ever again!!”

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Posted 3 years ago

“This used to be a good service, arrive on time and food piping hot. Now it isn't, ordered food to arrive at 17:45, driver still hasn't arrived at food place at 18:00, meaning the food won't be piping hot as would have sat on a hot plate for over 15 minutes. I won't order again from them if they cannot fix a simple thing as time. I aspect my food to be delivered at the time I ordered it not when it suits them to do so I placed the order at 15:30pm so no reason not to have driver at site by then. If they cannot do the service then I suggest they drop the drivers or fold the company. Looking at all the reviews about their customer service I wonder how quickly they will respond to a legal lawsuit.”

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Posted 3 years ago

“My daughter ordered off just eat and food was never delivered even though the driver said it was. I spoke with someone and the offered a 50% credit voucher back.. I said no as felt she paid and food didn't come. I felt my daughter should recieve either replacement or refund the said they would have supervisors call within 24 hrs but of course nothing and no refund ... have all screenshots of her conversion with them .. its an absolute disgrace of customer service 😒 won't be using just eat again”

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Posted 3 years ago

“This is about just eats customer service. They are the worst that I have ever dealt with, I will never use this company. Customer services, couldn't even help someone cross a road, don't use this company”

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Posted 4 years ago

“Ordered Some food which arrived cold and all the drinks missing avoid this company at all cost as they refused a refund.”

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Posted 4 years ago

“Order was cancelled was told I would get a refund within 5-7 days, I'm still waiting 4 weeks later and no response to my emails”

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Posted 4 years ago

“Disgusting service. After 2 hours of waiting my order got cancelled. Still no refund in my account”

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Posted 4 years ago

“This is the second time my food has not been delivered, I was promised a £5 voucher last time and didn't receive it. I have ordered again and again a no show, this really is the worst service, never had this with Uber Eats. Just a horrible service from Just Eat, unbelievable really”

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Posted 4 years ago

“Dont order from Just Eat. waste of time. i made an order at 12:00 for a delivery time of 14:30. all done, payment made. just by chance to add something i contacted the restaurant and they told me there is no order, this was about 13:30. tried to contact just eat but no phone number, found the chat service after a long time of search, a person named Paul appeared and started chat with me. whatever i asked he was so willing to cancel the order, on my every query his reply was shall we cancel the order. i told him i do not want to cancel just tell me why restaurant does not have my order, he replied, wait till your delivery time and then contact us, i said what if i do not receive my order by 14:30 and then what is the point of contacting you, restaurant also saying they have no order, why dont you check it. instead of saying anything, he said thankyou for contacting just eat, good bye. i told him you have no customer service manners, you have no clue what are you doing here and i will complaint against you, after this he just left the chat. i contact again, another person joined and left straightaway, 3rd person joined and left. no one was willing to chat or discuss, then finally i had no other option and cancelled the order. such an awful experiecne. just eat charges us a lot of money for ordering with them and then they provide this poor and horrible service cus they have horrible people working for them. avoid them and try to order direct with the restaurant and save a lot of money. I will never use Just Eat again....”

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Posted 4 years ago

Just Eat is rated 1.1 based on 792 reviews