Keep Cozy Ltd Reviews

Name: Keep Cozy Ltd
Address: Lee Lane Horwich, Bolton
Rating: 4.47

4.5 Rating 74 Reviews

86 %

of reviewers recommend Keep Cozy Ltd

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Phone:

01204 267900

Email:

info@keepcozy.co.uk

Location:

Lee Lane Horwich
Bolton
BL6 7AF

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had my new boiler fitted last week, everything from start to finish was fantastic. Also by far the best price around, very happy customer! Thanks to Tony for arranging fast installation.”

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Posted 7 years ago

“From 5 to Zero from me, Tony who came out to do the survey for a free boiler seemed nice and genuine, but just like all the rest we have been completely let down once again. Given the excuse of brexit happen this time which is complete nonsense. After doing my own investigation it's because our emissions are too high, so feel completely let down and lied too once again by another company who seem good but just let you down.”

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Posted 7 years ago

Hi David, We're genuinely sorry to hear that you were left unhappy with our service. As discussed on the phone, the reason we were unable to provide you with the free boiler was due to the ECO funding being pulled by several large providers. We were as frustrated as you that this happened, and we went out of our way to try and find a solution for you (even spending considerable time trying to match you with one of our competitors who had an angle to funding available). We can assure you that this was nothing to do with your emissions. We understand you feel let down, and we're sorry we were unable to find a solution for you that gave you a free boiler and installation. Unfortunately when it comes to the free boiler schemes, we (along with our competitors) are at the mercy of EU/government regulations and the major energy providers who take part in the scheme. The timing was particularly bad in this instance as the funding was available when we first spoke, but was pulled before the install date, we're genuinely regretful of this. We do hope you're able to find a solution when fresh funding becomes available. Thanks, The Keep Cosy Team.

Posted 7 years ago

“Had my new boiler installed six months ago. What a fantastic company to deal with. Very friendly, but not pushy. Good advice given relating to the whole process from start to finish. The whole team were very professional. Would highly recommended, and I've saved a fortune on my gas bill !!”

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Posted 7 years ago

“I was due to move into my new home and needed a good reliable company who could do the central heating quickly and professionally , Tony gave me a good impression and promised he would send 3 men to do the work in order to complete within 3/4 days maximum , this was the main reason i went with this company as the quotation from other companies came back more or less the same. Unfortunatley as soon as i signed the paperwork it was a different story , only one man came to do the entire central heating took double the time that Tony promised. The central heating radiator thermostat hasn't been working from day one , although I have contacted Tony by email and by telephone messages so many times he doesn't respond. I have been very patient with this company , but now I am going to be taking action as this company has not delivered as promised , The most shocking thing was that he left live wires whilst disconnecting the electrics ! I would never use or recommend this company to anyone . They will show to be very professional, but no work ethics , and certainly no after sales service ! I am disgusted with their service”

Helpful Report

Posted 7 years ago

Dear Mrs Ingar We have carried out a full investigation regarding the review you have posted. Please see our response below: Point 1 "I was due to move into my home so I needed a company who could do the job quickly and professionally". Response - We acted extremely promptly to your request- in fact it was yourself who caused the slight delay, not getting back to us to confirm you wanted us to carry out the installation. Tony had to contact you several times to chase you up for your ID that you needed to provide for us. Once you eventually sent us the requested ID, we installed the following week.. pretty good for a full central heating installation on a large detached property! Point 2 "Tony gave me a good impression and promised he would send 3 men to do the work in order to complete within 3/4 days maximum". Response - Tony never promised he would send 3 men; what he said was he would make sure that the job was done as quickly as possible, considering the fact that you weren't due to move in for another month. We completed the job to the highest of standards around 1 month before you moved into the property. No other tradesmen were delayed in the timings of our installation-your husband was more than happy with the timescale we communicated to you and up until this review, it is the first we've heard about it! Point 3 "This was the main reason I went with this company as the quotation from other companies came back more or less the same". Response - This is simply not true. We beat the lowest quote that you had and fit an unvented hot water cylinder worth around £1000, which the other company hadn't even included on their quote! Point 4 "The central heating radiator thermostat hasn't been working from day one " Response - The TRV (thermostatic radiator valve) was tested and in perfect working order when we left. We suspect that the problem is more to do with a third party interfering with the system after we left. I know you were having the bathroom done, so the fault has probably arisen from there, (the towel warmer may have been removed, causing air to get in the system). Either way, it was working perfectly when we left. Point 5 "Although I have contacted Tony by email and by telephone messages so many times he doesn't respond". Response - The last telephone communication we had with you we said we would talk your husband through the fault and if he can't solve it we would send an engineer out. Both Tony and Chris spoke with your husband and explained what we thought he needed to do (easy fix to take air out of the radiator). We went on to say if this doesn't solve the problem then to please contact us and we would send an engineer out, no problem at all. We have not had a phone call since! Yes you did email, but unfortunately you emailed Tony directly when he was on leave as opposed to emailing or phoning the office where we would have swiftly dealt with the problem. Point 6 "The most shocking thing was that he left live wires whilst disconnecting the electrics". Response -.The house was undergoing a complete refurbishment when we arrived, therefore any number of tradesmen could have done that either before or during our time at the property. It may also have been there even before you bought the property, so there is no evidence to back that up whatsoever. However, we still take this very seriously and have put further safety precautions in place to check all wiring before we start and finish any installation. Nothing is more important to us than the safety of our customers and engineers. We pride ourselves on our service and the outstanding standard of our installations. I'm sure you appreciate that every job is different and sometimes unforeseen works need doing, but this is something we pride ourselves on, ensuring that no corners are cut during the installation. I might also add that this particular job did need some unforeseen works undertaking (large empty detached house), hence the job taking a couple of days longer than expected. At no point did we charge for the extra works carried out. Regards The Keep Cozy Team

Posted 7 years ago

“We cant thank you enough for your services. From the call out to the install . First rate and the quote(great price) was Wednesday evening and the fitting of the new boiler(Worcester bosh) was Friday. Now that's good service. The fitters were great and helpful too. Left clean and tidy too. Would defiantly recommend these guys.No hard sell here. Thank you so much for your services.”

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Posted 7 years ago

“The service was fantastic from the friendly no pressure quote through to the equally friendly proffesional fitting. Couldn't fault this service at all and will certainly be recommending!”

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Posted 7 years ago

“Last week my boiler broke down and I was left without hot water or heating. I found on the internet a local company Keep Cosy and contacted them. Straight away Tony the owner came round and priced up a replacement boiler. Within the next day I had the boiler fitted and hot water and heating restored! The service from start to finish was first class and I have no hesitation in recommending them.”

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Posted 7 years ago

“After 3 quotes from national companies I decided to get a quote from a local company who I had read only good things about. From initial survey to having the boiler installed I don't believe the process could have been made any more efficient. I've already recommended them to friends and cannot thank Keep Cosy enough for making my home warmer and more efficient! Thanks Andrew”

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Posted 7 years ago

“Customer service provided by Tony and Rose was personal, professional, prompt and efficient. Timescale from survey to installation - 2 weeks. My only concern - the new boiler was installed significantly lower than the old boiler (no longer concealed within the unit). Once highlighted,Tony immediately arranged for the boiler to be raised. The company worked well to improve the situation to ensure customer satisfaction and can be recommended for providing value and good customer service.”

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Posted 7 years ago

“My Boiler gave up the ghost nearly 8 weeks ago, being disabled and on benefits, I applied for a grant. I did have four company's in who gave me the cost that I would have to pay. I have to say I dealt with a ref Rose, and Sophie,who were truly excellent! Today I have a new boiler being fitted by very friendly and professional guys.I can say I have never dealt with a better company! Great staff, great prices... a pleasure to say this....well done! Alan Edon”

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Posted 7 years ago

“What a wonderful team you have there at Keep Cosy, so helpful and pleasant. The quote you gave, as promised, beat the like for like quote I had. The installation was then arranged for the week after. The man who installed was lovely and cleaned up after himself. I am incredibly pleased with your company and will be using your Landlord Finance offer very soon! Thanks”

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Posted 7 years ago

“I had a boiler installed with the government funding through by Keep Cosy. They initially came round to do an energy efficiency test on my property and then let me know very quickly how much the contribution I had to pay would be. It was very reasonable. The boiler was then installed the week after, they were quick, efficient and kept me updated along the way. My boiler is wonderful and my house is nice and cosy warm again! Very happy with the service and have recommended to friends and family. Thank you.”

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Posted 7 years ago

“Initial blip, but broke their back less than 24 hrs later to remedy the problem....got caught in a cold snap today and put the heating on, on the train. Couldn't speak highly enough of the personal service and end result. Fair play fella.”

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Posted 8 years ago

“We have just had a new Worcester boiler installed by this company, the service from start to finish was excellent. We read the reviews from this company and decided that we trusted them to carry out what we thought was a big job. Everything was made so easy for us. Cant thank the guys enough.”

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Posted 8 years ago

“Everything went really smooth would definitely recommend.”

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Posted 8 years ago

“Price quote was not the cheapest can only beat link and british gas not one man bands. Not happy with the fitting quality very poor would not recommed!!!”

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Posted 8 years ago

“I have tried 2 attempts via their website and asked them to contact me, left my name number postcode etc. I have now resorted to another firm for quotations”

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Posted 6 years ago

“Over priced and won`t beat other quote as they state they will!!”

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Posted 7 years ago

Thanks for taking the time to review Julian, we are very open about not beating one man bands on an upfront cost basis. We will beat and like for like quote which we do on finance.

Posted 7 years ago

“Very Happy, No Problems”

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Posted 7 years ago

Keep Cozy Ltd is rated 4.5 based on 74 reviews