“DO NOT RENT FROM KENDALL CARS
I rented a Mercedes MERCEDES BENZ VITO 114 TOURER/AUTO/9STR/CRIT'AIR/CCEXEPT/PHTRKVan from Kendall Cars on 8 June
2023 and returned on 17 June 2023
During the rental I had a small brush with another car. It was a small scratch which a little polish would have rectified.
When I returned the car, I was charged 500 pounds for the damage. I queried and the company said this is the procedure. And the insurance company deals with it.
They sent the insurance report and what they did was replace the whole bumper which cost over 1400 pounds.
The is clearly a dupe somewhere. Whether with the insurance company or Kendall. I am not sure. I really feel cheated.
DO NOT RENT FROM KENDALL CARS
Apart from the above issue, there are others.
1. The charges are counted by the days not the hour. Supposed you picked up the car on day 1 at 5 pm and returned on day 3 at 10am. This is considered three days not two; unlike all other rental companies. The company expects you to return the car at 8 am. And if you are late, you are charged a full day rental.
2. I rented the car from Heathrow Terminal 2. They charge you for picking you up and taking you to their Chertsey Office. The trip itself took us over 45 minutes. And it took another half hour to register and check the car. It was really a waste of time.
You might save a little by renting from Kendall. It is definitely not worth it.
BE WARNED. DO NOT RENT FROM KENDALL CARS.”
“The service was very excellent. Stafv at the Wimbledon site are very professional and deserve to be commended. I will certainly do business with this company again and recommend others to do business with them too.”
