"Absolute scam, avoid this company like the plague, extremely intimidating to my poor daughter, put her under duress and made her pay \u00a3800 to replace a \u00a3200 lock mechanism. The locksmith (gangster) charged \u00a3150 call out +\u00a3420 for barrel +\u00a349 labour + \u00a349 out of hours charge plus VAT. He didn't even fit the correct barrel. Will be reporting this to the Police, the card company and Trading Standards."

"TLDR - quote a low price, then will hit you with a ridiculous price when your door is open and without a lock so you have no option but to pay. DO NOT USE!\r\n\r\nAbsolute scam. Locled out so needed a locksmith. Quoted one price on the phone (\u00a359+ vat). This price instantly increased when the locksmith arrived (\u00a3150). Then only when the lock barrel was removed leaving me with no option but to pay whatever he demanded he quoted the price for the barrel (\u00a3175). Total price was \u00a3411 and the locksmith refused to leave until the online invoice was paid. He knew there was a baby in the house so of course I paid under duress (thankfully on credit card so will be claiming back).\r\n\r\nThe barrel itself was available online for \u00a315 - so a markup of over 1000% for the \u00a3175 they charged me!\r\n\r\nThankfully, the quote of \u00a3150 was captured on my video doorbell, so have already forwarded to trading standards and the police. If you have also been scammed by these criminals, please report and claim money back (if bought on credit card).\r\n\r\nHave tried to contact by email, not responsive enough. Do attempt to claim that their prices are more expensive as they are an emergency service, however I have since got quotes from other companies with none being higher than \u00a3150 and most saying they probably didn't even need to replace the barrel so could easily have been done for under \u00a3100."