“Nice food (at least apparently) but too often the locations are dirty and miserable, toilets with features partially operative. And now we have a sugar tax that is not included in the listed pricing but just added to the receipt. What a joke...”
“The chicken there is absolutely amazing but the chips need to be like McDonalds chips. Also, the workers there look at women in disgusting ways. I once saw a man pretending to grope a girl wearing a croptop and mini shorts who bent down to pick up a piece of paper she had dropped. Inagine how thy treat their female staff!”
“The queueing area is a disaster. It almost always seems to lead out onto the food court because orders are not processed fast enough. They pour Drinks in advance that are left sitting there for upto ten minutes with ice in them. This results in water down Drinks that aren't as chilled anymore either. The only good thing is the food when you finally get it.”
“Seems to be the new place for thick people to work. The past ten times I have been they have not got the order right, mainly missing things out of my order. A couple of other times I waited nearly 30 minutes because they kept giving my order to other people. Poor management, poor staff and very poor hygiene. I no longer go to KFC”
“Ordered a boneless box meal should be 3 pieces of chicken šgot only 2 which was cold and dry 15 chips which were cold diabolical for price Ā£9.99 not worth half that amount.
It used to be good quick quality meal not any more. MY KFC DAYs are over I'm afraid”
“Supposed to be a tower burger yet flat as pancake nothing like picture whatsoever ever I've tried uploading a pic of what I got but says we could not upload one of your files please try again later or contact support”
“Very disappointed. My friends and I went through the drive-through on a saturday night. Unfortunately, due to the traffic we couldnt hear the operator. Although, we tried to speak very clearly he wasnt able to full hear us probably.
This resulted in us driving to the window to confirming our order. When we arrived at the window seconds later he explained he cancelled our order and stated we would have to drive back aound to make an order.
We explained we wouldnt be able to do this as we had already made an order. He was rude then All of a sudden his colleague came and gave us our order.”
“Ordered 10 piece wicked variety bucket from Falkirk restaurant , 1 sauce available no tissues was offered in staffs words loo roll,drove home 4miles family hungry, opened box bit into a piece batter fell off looked at chicken piece and noticed it was pink and stringy, tried to phone restaurant phone number on receipt no answer after 3 attempts, poor service all round all the way from order to customer care will never purchase a kfc again”
“The new fries are disgusting! Full of salt and pepper! Can't taste the lovely salt free skin on healthy fries that tasted soooo good! Used to love going to kfc once a week. Very sad you have lost 10 customer s per week. 40 a month, all of us hated them. Farewell my old friend. š¢”
“10 piece bargain bucket, six legs, four thighs, no breast meat.
Donāt use Reading retail park, they donāt care we donāt need to give them our business”
“Never trust this KFC & deliveroo! They are so bad. I haven't received my order. I gave them a clear instruction to buzz on my flat. And they've got my number to text me. I've just got a message on their site portal that the rider is outside my door but no one was there. No text, no call or knocking the door! I got a bad cold and flu thats why ive ordered online just today. Never I will trust this DEViLeroo again. That was Ā£21.25 order wasted.”
“Ordered online and turned up to collect. Checked in at car park and as I approached restaurant there was a sign up saying it was closed due to staff shortages. KFC still took my money for food I couldn't collect.
To be fair from past experience of this restaurant some of the items I ordered would have been missing from the bag anyway. Avoid at all costs
Don't even bother with their "Care Squad" the only reply you will get from them is requesting more information which they will ignore when you send it to them”
