“Paper was “finished” on time however not all parts were completed. I paid for VIP service and my messages were not responded for atleast a few hours at a time.”
I emailed you as soon as this review went up and you didn't respond. Guys, I'm not a mindreader and we process thousands of orders per month when it's busy. If there is an issue, we have multiple ways to get in touch with the admin team to ensure your writer does what is necessary to fulfill your requirements:
1. Email admin@killerpapers.org
2. Use the contact form here: https://www.killerpapers.org/contact-us
3. DM me (the owner) on IG: https://www.instagram.com/killerpapers/
4. Use the instant chat feature on KillerPapers.org.
Again, I am not a mindreader. If you do not tell me/the admin team that there is an issue, I don't know what you expect me to do.
I emailed this reviewer 3 days ago, apologize, offered a discount code and still haven't gotten a response.
This is a human business. Humans make mistakes - We can fix them and solve any issue you have, but only if you bring it to our attention.
Side note: This person bought 3 different projects from us in 2023. If Killer Papers wasn't good, I don't think they'd have come back two times.
