“It's definitely hardwood, which is better than the softwood I've been using, however there is as much bark as wood in all three bags and for £40 that seems expensive.”
“The wood is fine, but I paid for next day delivery, it took 5 days and wasn’t the full delivery. The company haven’t responded to my email asking for the next day delivery additional charge to be refunded.”
“Honestly - first delivery was outstanding - second , average - last one was so so so late and I know we are all going through tough delivery issues with suppliers (I run my own firm) - but the Communication leading up to this was just poor - it was me chasing for info and chasing again.
The quality of your product cannot be faulted - but the communication has in my opinion not been great. Rob McGinlay”
We're sorry that you weren't happy with your latest experience with us - we have taken onboard feedback regarding our communication and now have a new member that has joined our team to improve on our communication with our customers.
