“I ordered two, but only received one, which performed excellently. Delivery of the other one took a lot of sorting out; I suspect that your supply was not enough for demand, a defect wich needs attention. You have a great product.”
“I’ll be honest, communication is shocking apart from Facebook messenger. You need a phone number. Making contact through your pages chat window is time consuming having to write your email address all the time. HOWEVER... excellent product. Smooth delivery and couldn’t be happier with the price I was given. Will be using you guys again very soon!”
Hello James — Thanks for your feedback, and for your compliments. We certainly agree that live chat and email can be an inefficient way of contacting us. We are looking into telephone solutions for better customer service, and hopefully, we will have something in place very soon. We look forward to your next order!
Thanks,
Taylor.
“Great ordering/ delivery process and the product seems good. Although I did discover a few small nails and other pieces of metal wire etc. Which did make me wonder how they got there.”
“I’ve been using the wood in my Ooni Karu and the results have been great. My only issue was your delivery charges which seemed high when Lovelogs offer free delivery for orders over £20.”
“Hi it is part of a Birthday present so haven't used it yet I am waiting for the delivery of an Ooni pro 16 pizza oven + accessories. As soon as that has arrived and been given to the recipient and he has used the wood I will let you know.
Kind regards”
“Not the cheapest but for good reason. Good product. Like the environmental angle. Prompt and helpful courier. Only suggestion, given effort taken to provide environmentally friendly packaging, would be to not wrap pallets in sheet plastic.”
“Great company and 5 stars for being so eco friendly. We had some delays on our order, mainly due to Covid affecting supplies but Kindwood kept us informed. I will say that strangely one of our crates of wood burnt much better than the other - not sure if maybe one got a little damp? But loving the crates and the hessian sacks and will be ordering more!”
“Lovely hessian packaging (no plastic). Definitely decent quality hard wood at a good price, unlike some 'hardwood' kindling I've tried. Would have given 5 stars but first bag had a lot of very thin strips. Using it for a PIzza oven and these thin strips disappear in no time. Second bag seems better. Will use again as cheaper than the Pizza oven manufacturers own product.”
“Transport company didn’t inform me of delivery date or time therefore was able to plan. They dropped the pallet in front of the car, blocking the drive. Had to handle all the wood to get the car out. However, great quality wood.”
