Kiwi.com Reviews

“ Booked a flight but then can’t find the reference number they use to the airline itself. So I’m wondering if they really booked my flight coz I can’t even get a refund. No explanations given why the airline can’t give me a refund even though my flight is 4 months away ”

“ Not only that, but they are useless when it comes to obtaining a refund. ”

“ Formal Complaint and Urgent Refund Request Due to Medical Emergency and Lack of Support I am writing to formally raise a serious complaint and demand immediate attention to my case. ”

“ Thanks to Mrs. Daisy’s thorough work, I was finally able to get a refund. ”

“ Avoid at all cost. Promised us a refund from the airline that canceled our return flight when we booked an alternative flight home. 6 months later no refund. They are asking for a written confirmation that refund was promised at the time of booking which we obviously don’t have, since it was verbal assurance. ”

“ SCAM, avoid! They wont ti refund, do not use Kiwi. ”

“ I have to accept the refund amount before knowing the actual amount! So if there are any problems with the flight, like in my case, one flight got cancelled, Kiwi will not do absolutely anything to assist you. ”

“ Bad they did not refund me for 3 flights caused by their error ”

“ The responses were inflexible - they said I could get a refund but it might not be the whole amount. ”

“ Wizz Air informed passengers who booked directly — but Kiwi never notified me about the outbound cancellation, and only informed me about the return flight after the flight date had passed! Despite both flights being canceled, Kiwi offered a refund request only through their system, and only if I agreed to pay €60 in service fees, with no guarantee of receiving a full refund. ”