Kotomi Reviews

Name: Kotomi
Address: 23/442 Geelong Road, 23/442 Geelong Road, West Footscray
Rating: 4.80

4.8 Rating 1,081 Reviews

96 %

of reviewers recommend Kotomi

4.8

Based on 1,081 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4.8 out of 5

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202

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The customer service is great. I asked them about sizing by mail. They gave me a swift reply and kind advise.”

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Posted 4 years ago

“Love the design and the fit. The attention to detail is also remarkable. Thank you:!”

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Posted 3 years ago

“Love my swimsuit! High quality material and a beautiful color! Also loved the personal packaging from Kotomi :)”

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Posted 4 years ago

“Color and fit are perfect! Very happy with my purchase!”

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Posted 4 years ago

“The shipping was super quick and trouble free, honestly one of the smoothest online orders I have done! I live in Spain and I don't even get this sort of service from closer European countries. Plus Kotomi included a Tim Tam with my order.. do I need to say more?”

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Posted 4 years ago

“These swimmers fit like a dream and I absolutely loveeee the patterns! Had to stop myself from buying one in every single colour! Delivery was nice and quick and they came in a cute little bag with a Tim tam!!! Way to a gals heart.”

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Posted 4 years ago

“I love how much effort Kotomi puts into their products and care. I ordered the Verve Black Series but with the bike shorts instead of the leggings (I have way too many full length leggings at home so it's nice to own shorter length ones). The material feels really good and it's comfortable and breathable. Thanks so much for the mini Tim Tams too btw because I definitely needed that treat! ? I loved how the leggings don't roll off when doing certain exercises. That was one of the big yays for me. Overall, I highly recommend and can't wait to purchase more from their Active Series. ?”

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Posted 4 years ago

“First time I bought overseas. Kotomi delivered within a week to Europe. Unfortunatly I was sent two identical items. This slight error was put right by mail and received missing item soon after. Would buy again with Kotomi, however taxes and customs made my purchase expensive. Not Kotomi's fault.”

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Posted 4 years ago

“Gorgeous quality bikini, definitely buying from here again.”

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Posted 3 years ago

“the best customer service and the best bikinis ever!! I got the rochelle top and bottoms and they fit perfect!”

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Posted 3 years ago

“Swimwear is pretty hit and miss when you have a larger bust but Kotomi has great sizing, cute styles and awesome service! Will definitely be ordering again ❤️”

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Posted 3 years ago

“Love love love the swimwear. I have purchased 4 or 5 Jasmine Tops, a boob tube, and a Jasmine bottom and happy with all of them. The Jasmine top is so comfortable and supportive and the bottoms, despite being ‘cheeky’, are still comfortable too. I am a size 10B and have bought XS and S tops with the XS being a bit tighter and the S looser. I like both fits hence both sizes. And I am a S in the bottom and fits perfect. Sizing is accurate. It is a more of a pricey brand but once you purchase a piece you can appreciate why? If your not sure on purchasing, get a piece on sale, that’s what I did ??‍♀️”

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Posted 3 years ago

“Had an issue with a pair of bottoms, contacted customer service and they helped me so quickly and got me a new pair right away!! Great quality, really nice pieces!!”

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Posted 5 years ago

“The bathing suits are very comfy and flattering!”

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Posted 5 years ago

“Their quality is amazing and customer service too !”

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Posted 5 years ago

“Love the quality”

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Posted 4 years ago

“Great quality and fast delivery.”

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Posted 4 years ago

“I ordered from Vancouver, Canada and I cant tell you how fast this order came considering all the delays during COVID! Absolutely love how the bikini fits on me - it’s so flattering! Will definitely be ordering more. P.s. The vegemite sample was a perfect little surprise too, haha. Love it !”

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Posted 5 years ago

“I ordered 3 swimwear pieces from Kotomi Swim and had a great customer experience. I emailed support ahead of time with my measurements and they provide size recommendations within the same day. The items arrived from Australia within a week to California. My swimsuits are great quality, the correct size and super unique! I’m so glad that I contacted customer before I ordered for sizing questions because the sizing is a little different from what I’d typically order. I didn’t need to return anything from my order.”

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Posted 4 years ago

“Very fast shipping, high quality material of product, perfectly fits thanks for help kotomi assistant, dries fast, I am happy!”

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Posted 4 years ago

Kotomi is rated 4.8 based on 1,081 reviews