KPA Shoe Repairs & Services Reviews

Name: KPA Shoe Repairs & Services
Rating: 4.75

4.8 Rating 196 Reviews

94 %

of reviewers recommend KPA Shoe Repairs & Services

Company Reviews

Questions

Metrics

4.8

Based on 196 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01923 828 605

Email:

kpashoerepairs@gmail.com

Location:

10 Station ApproachNorthwoodMiddlesex
HA6 2XN

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I took a pair of my wife's beloved and well used tall timberland boots to K.P.A shoe repairs (on 7/12/25), for a zip repair (to replace a broken tag on the zip) and to resole heel and sole with specifically Vibram soles. The lady who runs/owns the shop was very attentive and said she could just add a tag to the zip (£18) so wouldn't have to replace the whole zips (which was great), but they did not have any Vibram soles in stock but said that they could order them in, but would not be ready until after Christmas or I could have a cheaper sole and heel set now and would be ready sooner. I said that I specifically wanted the Vibram sole and heel set as that is what Timberland recommends. I was charged £18 for the new tag on one of the zips, and £57 for the Vibram sole and heel replacements and told they would be ready after Christmas. I went in today (3/1/26) to collect them, however the owner was very apologetic and said that the vibram soles that came in were a bit thin, and so some alternative thicker Italian soles/heel were put on instead. I said that I was upset because I had specifically asked (and paid) for Vibram, and if there was a problem why didn't she call me first before putting on a different set. She said it wasn't her fault as the person she sent them to get resoled just did it without asking! I said that at no point did she tell me that the repair was being sent away and indeed I was led to believe that they were doing the repair because she had said that they didn't have the vibram soles in stock and offered me a cheaper pair that they did have in stock. She said that they don't do resoling work here anymore since her brother in law had passed away recently and so are sent elsewhere. I said I would have taken them direct to a shoe repairer myself if I had known! She kept saying that it wasn't her fault but I said that it was her that I paid, and so it is her responsibility, and I should have been informed before any work was undertaken that was different to what I had asked for and paid for! As there was nothing I could do about it, she gave me £10 refund which was apparently the cost difference between the non vibram soles and the set they had their repairer put on. I am so upset, all she had needed to do was call me first as she had them for 4 weeks! Just beware that if you are wanting any specific resoling works to shoes doing here, that they do not do those repairs themselves, they send them away and take absolutely no responsibility for any errors even though they have been paid! I am sure however that if you require any other sort of repair, or you are not bothered about what or where your shoe soles/repairs are done then you would be ok with this shop.”

Helpful Report

Posted 2 months ago

“Good service”

Helpful Report

Posted 10 months ago

“I thought these were professionals! Had an alteration done, they used different colour thread to the material and the stitching is awful! It’s already snagging! What an absolute waste of money!”

Helpful Report

Posted 3 years ago

“Repair service in Northwood, EnglandClosed 89+ OverviewServicesReviewsPhotosUpdatesAbout Reviews from the web Yell.com 4.4/5 7 votes REVIEWS.io 4.8/5 166 reviews Google review summary Reviews aren't verified 4.4 (118) Reviews Allprice 28 suitcase 27 job 17 wheel 17 +6 Sort by Most relevant Newest Highest Lowest Prav Prav 1 review 22 minutes ago NEW AVOID THIS PLACE! What an awful place - god forbid you pick up an item late, or you'll literally …More Dharms 2 reviews·3 photos a month ago The zip was damaged on my Samsonite suitcase which meant I could no longer use the TSE lock. I was able to send pictures by email to make sure the suitcase could be fixed before visiting. Very impressed with the quality of repair, quick turnaround of the fix and price when I eventually took it in to be repaired. Catherine Phelan 1 review a month ago I travelled a very long way as this man is the only person I could find who was willing and competent enough to replace the wheel on ANY branded suitcase. He looked busy but took the time to be friendly once he had finished the job. Very …More KPA Repair Services (owner) 2 weeks ago Thank you Catherine. We are very pleased we could help you. And we look forward to helping you in the future too :) John Galbraith 1 review 2 weeks ago NEW Excellent service. Right from the start KPA Repair Services were out to solve my problem of a broken handle to a niche suitcase. There was a real can do attitude. The resulting repair was simply superb. My wife (the owner) is delighted. Cannot recommend too highly. KPA Repair Services (owner) 2 weeks ago Thank you John. We look forward to helping you in the future too :) https://www.yell.com › biz › k-p-a-s... K P A Shoe Repairs & Services, Northwood | Keycutting - Yell.com 8 Aug 2022 — Excellent Service. KPA Repair Services were out to help from my very first email enquiry. Real Can do approach. A repair for a broken handle to ... 4.4 (7) https://m.facebook.com › KPARepairs KPA Repairs Northwood - Reviews - Facebook Overall a neat job and strongly recommend them for future service. Simon Benbow recommends KPA Repairs Northwood. about 5 years ago. https://www.reviews.co.uk › store KPA Shoe Repairs & Services Reviews | www.kparepairs.co.uk - REVIEWS.io “Excellent cooperation and excellent work by Pardi to replace the completely broken handle on my suitcase with a new one that is stronger than the original. 4.8 (166) https://nicelocal.co.uk › east › reviews Reviews of KPA Repair Services - Service centers - East - Nicelocal Had a suitcase repair done (new spinners). The quality and workmanship is excellent. This place is very busy and service is great. Would come again! I have now ... https://nicelocal.co.uk › east › kpa_r... KPA Repair Services - reviews, photos, phone number and address - Nicelocal KPA Repair Services,: photos and 97 reviews on Nicelocal.co.uk. Contact details. ... Address. HA6 2XN, Northwood, 10 Station Approach. https://yably.co.uk › ... › Northwood Reviews about K P A Shoe Repairs & Services in Northwood 10 Station ... Yably offers you the most essential information about K P A Shoe Repairs & Services in Northwood. Check out reviews, ratings & contact details. https://britainfirm.com › england KPA Repair Services, 10 Station Approach, Northwood, Phone +44 1923 828605 Very friendly and helpful service, good value and a quality repair with a swift return. Thanks! 0 0. Susan. 21 July 2021 19:06. Excellent ... https://britainfirm.com › england KPA Repair Services, 10 Station Approach, Northwood, Phone + ... - britainfirm.com KPA Repair Services reviews ... Had a suitcase repair done (new spinners). The quality and workmanship is excellent. This place is very busy and service is great. https://northwood.cylex-uk.co.uk › ... ▷ K P A Shoe Repairs & Services, Northwood 13 Jun 2022 — Be the first to write a review for K P A Shoe Repairs & Services! Share your experience! Rating. 1 2 3 4 ... Related searches Prav Prav 1 review 22 minutes ago NEW AVOID THIS PLACE! What an awful place - god forbid you pick up an item late, or you'll literally be shouted at very rudely for 'treating them as a storage facility'. The male member of staff didn't even let me explain why I was delayed to collect my item, and went off on a tirade. Having looked through the negative reviews of this shop in Google, it's quite clear that this man has an anger problem and no concept of what customer service is. This isn't a one off occurance, and there seems to be a pattern here - look through the reviews yourself. AVOID THIS PLACE! It's a shame because the lady was the complete opposite, and was very nice upon drop off. I can't comment on the repair work as I only collected the item today. Word of advice: give this place a miss and support small businesses that actually treat people with respect. In a post-pandemic world, there are many reasons why people may collect items late, yet this company has no awareness of this, sensitivity or discretion. A company like this that has no empathy towards their customers does not deserve your business. AVOID THIS PLACE!!!”

Helpful Report

Posted 3 years ago

“The owner was extremely rude. He spoke over me and would not allow me to ask questions. Poor customer service.”

Helpful Report

Posted 6 years ago

“The owner was extremely rude and mocked me. He did not listen to me either.”

Helpful Report

Posted 6 years ago

“Called to find out if it's worth replacing a wheel on a suitcase. The guy couldn't/wouldn't tell me how long it would take. Had to push for a rough price estimate before coming across London. He got a bit shouty and rather rude. If he can't handle a few basic questions, he shouldn't be answering the phone.”

Helpful Report

Posted 6 years ago

“The man who owns the shop is so very rude. The meaning of customer service is clearly unknown to him. I have heard such mixed reviews but I thought I would give them a chance not again, Horrid man”

Helpful Report

Posted 6 years ago

“Wow, very rude on phone. Unbelievable, must have too much business. Only called to ask if they could engrave but so arrogant on phone wouldn't bother taking my items there”

Helpful Report

Posted 6 years ago

“only used them because the shop I used was closed wish I hadn't, rude and expensive I am suprissed they can get away with service this poor stay away from these cowboys”

Helpful Report

Posted 10 years ago

Hi George, Thank you for your feedback. We believe our prices are fair and reflective of the quality of our work and we take pride in the professional and polite service we offer, so I am very sorry to hear you had a negative experience with us. If you would like to give us a call to discuss your visit in more detail, we’ll be able to look into this further and hopefully resolve your concerns. KPA Shoe Repairs

Posted 10 years ago

KPA Shoe Repairs & Services is rated 4.8 based on 196 reviews