“Beware of returns . Fighting a month to be refunded $600 on a return they acknowledge they have. They say they cant refund because they need another item that I have also mailed back. [totally not relevant to the first item] Holding my refund hostage while they have the product, even an email confirmation that they have it.”
“Referral
I gave a 2 star because I like their gear and cloth but they trick you into referring a friend to spend 250$ or more. The problem is you can't have a person or roommate buy off of your referral and have it shipped to the house where you both live. Kuiu company won't send you your 50$ refer a friend money if it is shipped to the place you live. It doesn't say it in print where you can see it. People should not have to search through pages of fine print to find the important hidden rule.”
“I bought my nine year old the Youth Reversible Versa Hooded Insulated Jacket. He loves it, but I haven't been allowing him to wear it lately because its too noisy. He's had deer bust him at 25 to 30 yards with slow moveardment because they heard the jacket. On a calm, quiet morning, this jacket will get a kid busted every time in the whitetail woods. My son needs those 20 to 40 yard shots, so this noisy jacket will not work. I will say that he loves the fit and says its very warm. He's back to his quiet coveralls for now.”
“We ordered a rain jacket and it was too small. Kuiu would not allow us to exchange it for a bigger size. The price of their outerwear is expensive, so I would think that a company of their stature would be willing to exchange an item for one exactly the same except bigger.”
