Login
Start Free Trial Are you a business? Click Here

Kwik-Fit Reviews

3.0 Rating 672 Reviews
B
Happiness Grade

Kwik-Fit have a Customer Happiness Grade of B. Customers love their prices and customer service but are unhappy with their refunds.

A

Price - Excellent

100.00%
Industry Average
Job -trouble shooting 4x tyres, fitment of new tyre, repair and advisories, done in 'Kwik-Fit fast TIME; all at a good price too.
- John S
I’ve been using Kwik Fit Surbiton for many years for my MOT (10-year-old car) Reception is a welcoming area and always, in my experience, attended by someone very pleasant and efficient. The inspection bays are always busy and the same staff seem to have been working there for years, so something must be working well. Generally, they are very good at timekeeping and if they say come back in an hour then the work will have been done. Very happy with the service I receive and I shall continue to use them as is necessary to have my car service and MOT. Easy to book MOT online and they offer a discounted price
- Jackie Craig
Had 2 new front tyres fitted to our car at the Newark branch. Very pleased with the price and the staff were very efficient and courteous.
- Anonymous
E

Refunds - Difficult

42.86%
Industry Average
Booked a same day mobile tyre fitting. Took my booking, time slot & money. Booking confirmation received. An hour later a phone call received to say they couldn’t do it today and it would be a two day wait before they could proceed. Refund would take 3-5 days. Why take the booking if you can’t do it. Dishonest. Now stranded.
- Kerry
He then tells me that I can't have a refund today because I had paid on-line, and that the employee who deals with refunds wasn't in.
- G R Pennington
I have only given 1 star as can't give a minus ! Car booked in for service and MOT for 10 weeks - paid upfront. Arrived at the centre to be told "we don't do an MOT on a MONDAY". I could go into all the ins and outs of the conversation that followed but I wont bore you all. Suffice to say, they lied about trying to contact me, their customer complaints email seems to disappear into the great beyond and their refund policy is a very unfunny joke - took my cash 10 weeks before my appointment but apparently I have to wait a minimum of 10 days to get a refund !! CLOWNS - BUT KILLER ONES !!
- CAC FIT NOT KWIK FIT
87.18%
Industry Average
Thank you Matt at Kwik-Fit Galashiels. Awesome service yet again. Despite being very busy and short staffed you kept us up to date with progress and got the issue sorted within a couple of hours.
- Laura Donaldson
Really pleased with the efficient customer service and repair today @ Bicester Branch. Motor home exhaust mounts needed new ring supports.These were ordered and fitted in a very short time.Very friendly team.Nice to be able to just turn up no appointment needed.Thank you would definitely reccomend .
- Sandra Austin
Excellent, prompt and friendly service from management and technicians with coil springs replacement on Merc SLK 250 at Dereham Rd. Norwich branch. Many thanks.
- Paul Deer