Kwik-Fit have a Customer Happiness Grade of B. Customers love their prices and customer service but are unhappy with their refunds.
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Kwik fit hammersith
Ahmed and ashley were great fitted rear exhaust great price and great service. Would highly recommend. Very friendly and very professional.
Thanks guys. Sean
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- Sean Murphy
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Job -trouble shooting 4x tyres, fitment of new tyre, repair and advisories, done in 'Kwik-Fit fast TIME; all at a good price too.
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- John S
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I’ve been using Kwik Fit Surbiton for many years for my MOT (10-year-old car)
Reception is a welcoming area and always, in my experience, attended by someone very pleasant and efficient.
The inspection bays are always busy and the same staff seem to have been working there for years, so something must be working well.
Generally, they are very good at timekeeping and if they say come back in an hour then the work will have been done.
Very happy with the service I receive and I shall continue to use them as is necessary to have my car service and MOT. Easy to book MOT online and they offer a discounted price
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- Jackie Craig
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Booked a same day mobile tyre fitting. Took my booking, time slot & money. Booking confirmation received. An hour later a phone call received to say they couldn’t do it today and it would be a two day wait before they could proceed. Refund would take 3-5 days. Why take the booking if you can’t do it. Dishonest. Now stranded.
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- Kerry
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He then tells me that I can't have a refund today because I had paid on-line, and that the employee who deals with refunds wasn't in.
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- G R Pennington
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I have only given 1 star as can't give a minus !
Car booked in for service and MOT for 10 weeks - paid upfront. Arrived at the centre to be told "we don't do an MOT on a MONDAY".
I could go into all the ins and outs of the conversation that followed but I wont bore you all.
Suffice to say, they lied about trying to contact me, their customer complaints email seems to disappear into the great beyond and their refund policy is a very unfunny joke - took my cash 10 weeks before my appointment but apparently I have to wait a minimum of 10 days to get a refund !!
CLOWNS - BUT KILLER ONES !!
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- CAC FIT NOT KWIK FIT
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Really impressed by the immediate attention and prompt resolution to my problem by the team at Huddersfield Road, Oldham. Many thanks highly recommended service 👍 👌 😀
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- Anonymous
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He declined the tip, saying it was all part of the service.
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- Martine Bryce
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Kwik fit hammersith
Ahmed and ashley were great fitted rear exhaust great price and great service. Would highly recommend. Very friendly and very professional.
Thanks guys. Sean
”
- Sean Murphy