Kwik-Fit have a Customer Happiness Grade of B. Customers love their prices and customer service but are unhappy with their refunds.
“
Job -trouble shooting 4x tyres, fitment of new tyre, repair and advisories, done in 'Kwik-Fit fast TIME; all at a good price too.
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- John S
“
I’ve been using Kwik Fit Surbiton for many years for my MOT (10-year-old car)
Reception is a welcoming area and always, in my experience, attended by someone very pleasant and efficient.
The inspection bays are always busy and the same staff seem to have been working there for years, so something must be working well.
Generally, they are very good at timekeeping and if they say come back in an hour then the work will have been done.
Very happy with the service I receive and I shall continue to use them as is necessary to have my car service and MOT. Easy to book MOT online and they offer a discounted price
”
- Jackie Craig
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Had 2 new front tyres fitted to our car at the Newark branch. Very pleased with the price and the staff were very efficient and courteous.
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- Anonymous
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Booked a same day mobile tyre fitting. Took my booking, time slot & money. Booking confirmation received. An hour later a phone call received to say they couldn’t do it today and it would be a two day wait before they could proceed. Refund would take 3-5 days. Why take the booking if you can’t do it. Dishonest. Now stranded.
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- Kerry
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He then tells me that I can't have a refund today because I had paid on-line, and that the employee who deals with refunds wasn't in.
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- G R Pennington
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I have only given 1 star as can't give a minus !
Car booked in for service and MOT for 10 weeks - paid upfront. Arrived at the centre to be told "we don't do an MOT on a MONDAY".
I could go into all the ins and outs of the conversation that followed but I wont bore you all.
Suffice to say, they lied about trying to contact me, their customer complaints email seems to disappear into the great beyond and their refund policy is a very unfunny joke - took my cash 10 weeks before my appointment but apparently I have to wait a minimum of 10 days to get a refund !!
CLOWNS - BUT KILLER ONES !!
”
- CAC FIT NOT KWIK FIT
“
I had a flat tyre this morning and took my car to Kwik fit in West Wickham. Thanks to Lloyd and Gaudi, my car was sorted in no time. Great service again from Kwik fit! Thank you
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- Anonymous
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Quick Fit Forfar, 10 out of 10 for service. Stevie is a genuinely nice guy, who will not rip you off. Highly recommended.
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- Sheila Butza
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Brake fluid change and free brake and tyre check ,much cheaper than dealership great service kwikfit Halifax Horton street really good service highly recommend Stephen Beevers Master manager and team
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- Mr s clough