“100% unprofessuonal. Felt like getting scammed. Lost 50€, placed an order, never recieved a shipping confirmation email. After I asked 10 days later what was up they let me wait another few days only to then tell me the items I had ordered were NEVER in stock.”
“This is really sad because the oils are great. It's their customer service and shipping that really sucks. I ordered oil and it took from 14 Sep til 6 Oct for them to get them here! The shipping label information the company sent to me indicated that the package had not even been sent out until 2 Oct 2021! And that was only after I had emailed several times about this package. It seems they created the label with the tracking number but didn't bother to send the package! Every time I contacted customer service they asked me to wait. Like I said the oils are great, but I would not deal with this company again”
“i bought 3 oils through Ali. I know essential oils very well and can tell you their oils are fake. For example Rose is usually a thick red substance. Theirs is clear and runny like any simple oil. Same for Jasmine of theirs. Their Sandalwood smells like perfume not like ay type of real Sandalwood (santalum album, spicata or amyrillys). And the real Santalum is thick, theirs is runny and oily like all their oils. The rose and jasmine smell real but they have obviously diluted them majorly.”
“The essential oils come out in streams rather than drops, making it very difficult to control the fragrance. Sent a note to the company and they requested my order number. I sent it right away but never heard from them again, even after asking for help. Very disappointed in product and customer service. (I think it is from China.)”
