Lakeside Collection Reviews

1.4 Rating 392 Reviews
C-
Happiness Grade
C-

Customer Service - Average

59.46%
Industry Average
I agree with all the negative reviews. Years ago, I used Lakeside a lot. I have not ordered from them in several years, but I did recently. One of the items was not as advertised. I called customer service to send it back and was told I had to pay a return fee greater than what I paid for the item. What company these days charges a return fee?? So I just threw it in the garbage. No more Lakeside for me.
posted 3 weeks ago - Anne B
This company shows a price in the catalog, then charges your credit card twice the amount!!! Shameful Customer service does nothing to help!
posted 2 months ago - Anonymous
In the process of saying you want the "rebate" you supposedly agree to a subscription to a service that costs $16 .
posted 3 months ago - Julie Kirk
This company used to be reliable and fun to order from. Now they are terrible, can't get what you ordered and the call I placed to customer service was a joke. I told the lady my problem, her response "sorry to hear that". They are useless and won't ever answer an email. Will not order from them again unless I feel the need to be ripped off.
posted 10 months ago - PW
I was able to find the same thing on Amazon which I ordered; 3 emails to Lakeside advising them to cancel the order (no acknowledgement other than auto response); 4 phone calls to them advising them to cancel ("customer service" advised that couldn't be done).
posted 10 months ago - Kathleen Burden
Today I tried their general Customer Service number which entertained me with recordings but no answer.
posted 11 months ago - Anonymous
Their customer service sucks so bad that there is no sale or no item cute enough to do business with a company that has exhibited this amount of failure and refuses to answer their phones let alone answer for their mistakes.
posted 11 months ago - Anonymous
Customer service hangs up on you no matter which option you pick , no way to get a hold of them , they emailed that my order was shipped on 03/23 still not here can’t use tracking number
posted 1 year ago - Anonymous
I ordered 5 items on 4/3/23 and they still have not neen received. I was given a bogus tracking number. The customer service number hangs up no matter which option you choose. Just had the transaction reversed by my bank. They tried to take my money
posted 1 year ago - DONNA WILLIAMSON
Scam! I ordered something from them and they sign you up for a $14.95 per month subscription, which I never agreed to. Impossible to get ahold of customer service line. They hang up every call. DO NOT ORDER!!
posted 1 year ago - Anonymous