LampShopOnline Reviews

Name: LampShopOnline
Address: Carrwood Park, Selby Road, Garforth, Leeds, Leeds
Rating: 4.63

4.6 Rating 14,825 Reviews

91 %

of reviewers recommend LampShopOnline

4.6

Based on 14,825 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0113 8876270

Email:

help@lampshoponline.com

Location:

Carrwood Park,
Selby Road, Garforth,
Leeds
Leeds
LS15 4LG

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LampShopOnline 5 star review on 7th March 2026

107

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered and paid for a mirror from this company. It was to be delivered in a few days. 2 weeks later they rang me to tell me it was out of stock . I was extremely disappointed as I had spent a long time deciding on the exact mirror I wanted. They offered me a replacement if I would choose one, even if it were more expensive. When I picked the replacement , it was same mirror but the larger size even though I preferred the size I originally ordered, the company would not fulfill their promise. The girl who had phoned me in the first place actually denied that she made the offer. A very poor company. I requested a full refund and bought from a different place. I would not recommend.”

Helpful Report

Posted 3 months ago

“Im very dissapointed, at first i contacted the suport team as i wanted some clarification on the lights i had ordered, i ordered cool white but the lights colour was alot warmer, i send the picture of the back of the panel as asked however i was ignored. Second one panel stoped working after 4 days. The electrition came out to check it and had to swap it out for an old panel i had about. He confirmed it was the panel that stoped working. I again messged the suport team and was ignored again. How hard is it for a company that sells lights to get lights correct?”

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Posted 4 months ago

“Ceiling LED arrived. booked an electrician to fit, he unpacked it, it's deiffuser was cracked and the frame was bent.”

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Posted 4 months ago

“The bulbs I bought is not good.not suitable for lounge or bedroom.”

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Posted 4 months ago

“I sincerely appreciate Mrs. Zamora Lisette for her dependable support. She resolved my withdrawal issue promptly and ensured the entire process was smooth and stress-free.”

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Posted 4 months ago

“Ordered on Tuesday ready for dispatch on a Thursday for a Friday Delivery. double checked on the Thursday with a phone call to confirm the delivery is still on schedule. Friday 3pm comes and no delivery. Informed by phone call that there is no stock. Refund issued straight away but that doesn't help for a job that they are needed for the next day”

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Posted 5 months ago

“Very poor, ordered 6 months ago still not recived. Want a refund but get no reply back”

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Posted 6 months ago

“Awful quaility”

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Posted 6 months ago

“The LED tubes I ordered were not compatible with the system I have, even though they were the same size and fitted the battens. But when I tried to sent them back I was informed that I would have to pay the return postage. When I looked into the cost of doing so, it was almost as much as the tubes cost in the first place. They're now in the dustbin awaiting collection. It would have helped if some guidance had been given on the website about compatibility issues. Had I known of them I wouldn't have wasted the money. Ah well, we live and learn...”

Helpful Report

Posted 6 months ago

“Very poor quality product. Floodlight randomly comes on for no reason and doesn't turn off unless turned off in the app. Complete waste of money.”

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Posted 6 months ago

“I have got my parcel a day later but it was delivered wrong place and left in rainy night I have asked to return no response yet after picture I sent to them”

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Posted 6 months ago

“I bought panel light was not working want refund still waiting”

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Posted 7 months ago

“Very misleading advertising Offers 12 6ft led battons then when you go to purchase it’s only for six”

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Posted 8 months ago

“Never received goods very poor service”

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Posted 8 months ago

“Wouldn’t use these again ever. 2 bulbs turned up smashed. They don’t answer emails or answer the phone. Avoid at all costs. I’ve lost the money I spent here. Never ever again.”

Helpful Report

Posted 11 months ago

Good Morning Chris, We are very sorry to hear that your order had arrived in this condition, We had replied to the email that you sent with images but it doesn't appear that we have had a response, I will get in touch with you via the number on your order shortly Kind Regards, Customer Services

Posted 10 months ago

“Utterly Useless! sent me the wrong goods and are now implying i'm a liar and will not accept the return”

Helpful Report

Posted 1 year ago

“I ordered a lampoff yourselves a panel LED 300mm x 1200mmit came the very next day which was great. It was wrapped in a single layer of corrigated cardboard. Inside this was a layer of bubble wrap and then the lamp. It was damaged beyond use all the back was dented and caved in. We contacted yourselves and had a nice apology and a second one was sent. This arrived again cardboard ripped. We opened it to find the lens compoletley smashed. Contacted you again spoke to a lady and told her the packaging was uselss and that it should have handle with care or fragile tape on it. The third one arrived at 11.30am today I photographed the parcel as it was when it arrived ripped again. We have opened the package and I have took photos again and a video the third one again is dented. This lamp is going onto a new customers work station we cannot send it out with a damaged light that would be the end of us as a supplier. We have had a number of lights off youin the past and they all cam in proper cardboard boxes which were wrapped in Bubble wrap and then strong cardboard no problems. This must be costing you money we cant be the only people buying these lamps off yourselves it needs sorting out. Thanks Barry Bowen Managing Director AFTSL”

Helpful Report

Posted 1 year ago

Good Afternoon Barry, Thank you for your detailed feedback. We sincerely apologise for the repeated issues you've faced with the packaging and damage to the lamps. It's upsetting to hear about your experience, especially given your history with us. We take your concerns seriously and understand the importance of proper packaging to ensure products arrive in perfect condition. We will address this matter with our shipping team immediately to prevent further occurrences. Please reach out to our customer service team so we can resolve this promptly and ensure you receive a satisfactory solution. Kind Regards, Customer services, Mon-Friday (8:30AM- 5:00PM)

Posted 1 year ago

“Neither of the lights I got from your firm work it looks like someone has been in the box because 1 end had bubble wrap and sellotape over the end really not impressed with your firm.”

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Posted 1 year ago

Good Evening, Clive, Thank you for your feedback. We're truly sorry to hear that your experience with our lights has not been satisfactory. Please reach out to our customer service team so we can assist you further and find a proper resolution. Kind Regards, Customer services, Mon-Friday (8:30AM- 5:00PM)

Posted 1 year ago

“Item never received still waiting for refund”

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Posted 1 year ago

Good Morning, We are sorry to hear this, Could you please get in touch so that we can assist you? Kind Regards, Customer services, Mon-Friday (8:30AM- 5:00PM)

Posted 1 year ago

“Still havent received my items yet !!!!!”

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Posted 1 year ago

Good Morning, We are sorry to hear this, Could you please get in touch so that we can assist you? Kind Regards, Customer services, Mon-Friday (8:30AM- 5:00PM

Posted 1 year ago

LampShopOnline is rated 4.6 based on 14,825 reviews