“Unfortunately, my experience with Lancashire Law was very disappointing. Communication was poor, with long delays in responses and very little clarity about the progress of my matter. I frequently had to chase for updates and felt that my concerns were not taken seriously. Despite being charged solicitor-level rates, most of my dealings were with a paralegal rather than a qualified solicitor, which did not feel appropriate given the fees.
It also became apparent that there was a lack of experience with leasehold properties, which ultimately resulted in the process failing. There was no proactive thinking—just a box-ticking approach—resulting in unnecessary costs. For example, I was made to pay for searches (on 2 properties) that, with proper foresight, should never have been ordered, leaving me approximately £450 out of pocket. Documents prepared by their staff contained spelling mistakes and were incorrectly completed, and they even scheduled our video calls for the wrong time, adding to the frustration and delays. Add that it took them 3 months to check the lease documents. As we say, the hope dies last but if you have a good solicitor, it never dies.
Well with this in mind, the service fell well below expectations, and I would not recommend to use Lancashire Law.”
“Shocking - no communication, sale fell through three times, due to chain.
No reply to any emails, bill incorrect by £400.
AVIOD AT ALL COSTS.
No empathy or sympathy rude solicitor - uses paralegal to send dirty work and emails. Don’t even respond to emails!!
Recommend by selling agent - choose your own conveyor don’t take the convenient option - Money for old rope - there is nothing personal about this practice - they have no customer interests or empathy, money is their PRIORITY!”
“If I could give a minus 5 stars I would. Absolutely hopeless , charged us for meetings we didnt need to have and to top it off when they finally managed to complete our deal they did it with us paying £3k more for the house than what had been agreed. All complaints fell on deaf ears as per many others on here.
I buy and sell quite a few properties so its their loss , Il never use them again , nor will I ever recommend them.”
“A very simple 'money for old rope'conveyance buying a property which we were already living in from the landlord,so no 'everyone moves on completion day' up to press it has taken 10 months and the firm are trying to blame us for the delay and their utter incompetance. I'm afraid the Law Society are going to be asked to intervene”
“Hideous 18 months for them to release funds from will and they will not accept phone calls keep being fob off by young receptionist I really do not know where to turn next I can't afford to get a solicitor to sue this appalling firm”
“AVOID LIKE THE PLAGUE. Obstructive and unhelpful. Delaying sales and purchases left right and centre! Refuse to do as their clients request just to make their lives easier. Horrendous firm.”
“Lancashire law were TERRIBLE. So unprofessional. We were buying our first home and the way we were treated was disgusting.
No updates, when we called it took them days to call back. We ALWAYS had to approach them first for updates.
They pushed the blame on to the seller and took no responsibility for how long every took. ( even though it was proven it was them dragging their feet.)
We were advised a date and then we were told it was going to be ATLEAST another month (5 days before Christmas). ALISON called at 5:30, said and I quote "5000 to 1 you'll be in next week"
It actually took another person from a different company to resolve the matter and get us a completion for that Friday (2days).
Would NOT recommend EVER. Alison (the solicitor) rude and unhelpful.
£941 and what for because they are meant to represent us and support us. When really the whole experience only caused me a lot of stress, tears and anxiety.”
