“Poor service,employee arrived spent more time taking photos than dealing with my issue,was advised the rod in the sewer is unretrevable as he couldn't get it out,was advised my pathway would need to be removed and dig down to repair and remove rod. Welsh water arrived today and within 10 minutes of his arrival rod was removed and there is no dislodged pipe as your employee stated. Not very happy with the service I paid £114 for”
“Lanes work on behalf of Thames Water…
Lanes work on behalf of Thames Water our drain was blocked but Danny there technician was only interested in doing it as a private job as they get paid by Thames for call out and try to make extra money.”
“My name is Dina I am the Maintenance Manager for a large portfolio of residential homes within the North East – at the last count 570.
Each time I have used Lanes for Drains, the service we have received has been outstanding! Your receptionists are polite, incredibly efficient, knowledgeable and a complete credit to your organisation.
I fear we are in a society of keyboard warriors that are all too quick to complain and never praise. I would like to redress this balance.
Please pass on my sincere thanks to your staff at both depots – they all deserve huge recognition”
