“I had a very bad experience with this company and I would not recommend buying from them. I bought a keyboard for my Samsung laptop for €25. I matched my serial number to their advertised product.
When the keyboard arrived, it was the wrong keyboard. It had some different keys and would not fit.
I wrote to laptop frog and they told me That there was several different types of keyboard for my computer and that I should have compared pictures? As far as I was concerned, I matched serial number with their add. When I contacted them they asked me to send pictures. So I did and then they sent me a picture of the keyboard that I should have ordered. It was substantially more money aswell for the same keyboard.They never even offered me a resolution. I notified PayPal about my experience. PayPal told me to ask them to supply free post and packaging return to them which would have been fine with me but When I got back onto them, they told me to return the keyboard to them at my own expense and they would refund the money to me. I explained to them that for me to pay for post and packaging back to them from ireland to china, that it would be more than the €25 I paid for the keyboard originally.
That was the last I heard from them. Now I’m left with a keyboard that is no good to me and I’m short €25 I paid laptop frog.
Also Be aware that This company keeps making excuses on their reply’s like they are dealing with professional technicians . I have e mails to prove they give deadlines to return the product? They expect the customer to pay for return postage to China that costs more than the product they sold.
Laptop frog is not very good with customer relations and I would never deal with them again or recommend them to anybody.”
