Thank you for taking the time to inform us about the delivery of your package. We would like to discuss this matter with you further to find a quick resolution. Our customer service team will be in touch with you shortly to assist you with this.
“Muy mala experiencia ya que esta es mi tercera vez haciendo un pedido con ustedes y lamentablemente me llegó incompleto el pedido pero si me cobraron a mi tarjeta todo y las 2 primeras veces que traté de realizar el pedido con Uds me cobraron a mi tarjeta todo y luego de una semana me cancelaban el pedido y costaba bastante tiempo para que me devolvieran el dinero, así que necesito que me devuelvan mi dinero del producto que no me llegó”
Thank you for taking the time to inform us. The safety of our customers is our utmost priority. Your first two orders were flagged for fraud, which is why they were canceled. We do this to protect our customers. We understand that this can be frustrating, and we assure you that refunds take some time for the bank to process and return the money to your account.
“I’m so unhappy with my Black Friday order. I spent $400 on lashes and shampoo retail sets, both full size and mini. When I got my order, all of the shampoos were missing as well as some of the lashes, but my delivery email said that my order was complete. I reached out to customer support and was told that the mocha lashes I ordered and the mini shampoo retail sets were out of stock and that I could be refunded. Lashbox should have reached out to me to tell me that these items were unavailable, rather than saying that the order was complete until I reached out to you. That feels shady, like LBLA was hoping I just wouldn’t notice that $300 of my $400 order was missing. I was also told that the other missing part of my order, the full size retail shampoo set, was on the way to me. It has been over a week since I received that email and I have yet to receive what I ordered, and I also haven’t received any sort of shipping confirmation or tracking number.”
Hello Lauren, thank you for bringing this to our attention. We sincerely apologize for the delayed response and any inconvenience caused. We understand your frustration and want to assure you that our customer's satisfaction is of the utmost importance to us. We make an effort to personally contact each customer in case of an out-of-stock item, but it seems that this was not the case for you. We apologize for this oversight.
When an item is out of stock, we automatically add you to a backorder list and send it out to you as soon as it becomes available. However, due to the high demand during our Black Friday sale, the item unexpectedly sold out quickly. We apologize for any inconvenience this may have caused and we appreciated your patience as we worked to resolve this issue for you.
“Love the glue, however, it came with a 20% off coupon to use by December 31 and the code wasn’t working. I called customer service because I was hoping to order more products with the discount and left two voicemails and never received a call back.”
Hi Valerie, thank you for taking the time to let us know. We will personally have our Client Success Manager reach out to you shortly to get this resolved for you quickly.
Thank you for letting us know about the issue. We want to resolve this for you and if needed, send you a replacement product. Our Client Success Manager will reach out to you shortly.
