Hello Emily!
We're sorry to hear this! The Gossamers are not designed or intended for reuse, they are meant to be worn for up to 7-10 days, depending on what level of application you are currently on (1-4 days for level one, 5-7 for level 2 and 7-10 for level 3). For most new users after about 3 applications, they start to get better at the application process and can increase their longevity.
We do offer a complimentary 1:1 video Lash Class with an educator! They provide tips and tricks while watching you through your application, and provide a personalized application plan as well. To book a session, please contact concierge. Concierge@lashify.com or Text 323-543-4400
“I absolutely love how easy these lashes are to apply AND reuse! 10/10. The Intimates lashes look so so natural, I highly recommend them for us blondies!”
“I love Lashify! I was running out of patience (and budget) with the rising cost of extensions. So, when a friend recommended Lashify, I bought the intro box immediately. I have recommended it to several friends, as well. I really love that you made a subscription available, and at a reduced cost. It saves both money and time - both are precious to me! Thank you!!!”
Hello! As we explained to you, there is not away for us to currently issue a refund as you have filed a chargeback. When a chargeback is filed, the funds are temporarily removed from our account to instead be placed in your account while the investigation is completed. We also let you know we had contacted Route Shipping insurance to reverse their decision. Which they offered to do. Unfortunately, because the funds are removed via chargeback, we can't issue a refund from Route on top of that.
“Adore the diverse looks you can accomplish and all the help via Facebook, IG and one-on-ones to ensure success. Oh and of course, Lashify Life is SUPER FUN!”
“I love these lashes! I have hooded eyelids and strip lashes never fit right. These lashes are a little time consuming to get on but they look so natural and fantastic!”
“Shipping and packaging is always great! The lashes themselves are a hit or miss, due to a lot of inconsistencies between orders of the same lash style. Ex: Some Fluffies are super dense and well fanned out and others are much narrower in width and don't spread out despite my best efforts.
Regardless, I keep ordering bc the packaging and automatic delivery is super convenient.”
We're sorry to hear this! Our Gossamers are handmade, so each one is unique as a result. This is part of the beauty of Lashify as it allows for a much more natural and customizable look! But if this is a concern, the Lashicurl heated curler can help!
“At first I would say I “liked” the idea of Lashify. After keeping an open mind, lots of practice and sticking with it- I can now say I LOVE IT! I highly recommend getting used to the wandoms, watching the Lives and booking a consultation after a month or so of use.”
“I just tried Lashify for the first time, and can’t seem myself going back to extensions ever again. The instructions were super easy to follow and the results were beautiful — even my husband noticed! Top marks to the customer service team as well — I never had to wait long for a response. A premium experience from start to finish.”
