“Didn’t like the selection, guess it’s on me I had no idea that I would get weird colors that I’d never use
Honestly it was a total waste of money for me”
“You have had glitches with your app and subscription program yet are making me pay for something I didn’t order - due to the glitches with your app.
Poor, poor customer service.
You should have been sending out communication immediately when you knew there were issues with the subscription app. Very disappointed.”
“Disappointed with the bundle, all in chocolate or ash colours when I use only black. Felt like a complete waste of money and wish you could at least choose your colours.”
“One of the gossamers were shipped in the wrong color. They said they're working on a replacement, but I can't hardly wait to be able to wear them. Anniversary is Saturday; hopefully I'll get a change to try them by then.”
“I really liked Lashify but I have sent numerous emails about my whisperlight tubes being sent to me completely dried out I have 3 THREE and ! Bondage. I am very dissatisfied with the fact that I have been ignored and I am considering cancelling my membership. If I don't receive replacements or a refund.
There is a significant quality control issue with whisperlight But more importantly, customer service has ignored me and appears to be non-existent at this time. I am very, very disappointed, this situation could have been easily solved if someone told me where to send the tubes and I got replacements or a refund. I paid for them for goodness sake. I sent you the item numbers and not sure what else you want. Since I have nothing to use to apply my lashes, I am going to go back to extensions, at least I am not throwing my money away.”
“Received damaged goods - heat damage - eyelashes are unwearable and bondage exploded all over entire package. I reached out to lashify for help and was told to file a claim through route since I paid shipping protection. Route is unresponsive so I now have $150 of unusable goods. Thanks for no support lashify team”
“Really disappointed as I paid full price for a control kit and 3 additional sets of lashes and additional items, only for the control kit to be reduced by $45 a few days later! Having never purchased here before, a newcomer discount at least should be standard practice really. I don’t think I will purchase again regardless of quality.”
“I was so excited to get this but a huge disappointment. It’s very costly and the lashes only last a day . I’m very disappointed in the amount I had to spend for it and it’s not even worth it.”
“I love all your lashes but unfortunately Stardust gets a 1 simply because they tore when taking them off the eyelash holder. They tore while taking them off and had to throw them away. (sigh)”
“They just didn’t stay on long enough. They were well adhered, but I’m a stomach sleeper and they slid off on the edges while I slept. I guess I’ll have to stick to extensions.”
“Saddened and disappointed.
After using Lashify for 4 months, I have been blocked from the Facebook group and Instagram. All because I asked a question, how much are gossamer lashes?!”
“Unfortunately I never received my lashes and when I sent an email about this I never received a response so I will post here as well. Hello my name is kourtney I have bought from Lashify many times and have never had an issue. I placed an order in July and paid extra for fast shipping by August 6th for a wedding and it has still not arrived. It states on the website order history that the order was fulfilled but when I click on the tracking number it says anticipated ship date is 8/2 but has no other update for the fedex tracking. My order #941836 tracking number for fed ex is#282154089014. Please help me.”
“Too curly, I thought only C's had a pronounced curl?
I also can't get them to stick? I have had great success with all the other sizes...............these were a waiste of money:(
I re-ordered 10's”
