“Paid for 2 day shipping to get it before i went out of town. Was supposed to be delivered Wednesday. Didn’t. I was going to have someone ship it to me from my house to my hotel if it arrived Thursday. Never came. Called on Monday and y’all had no information and wouldn’t help me get it transferred to my new location or cancel the order and send me a new one to my new location. Horrible customer service.”
“The glue does not work my fake lashes didn’t even stay on after a day. According to this product they’re supposed to last up to a week that is not true.”
“i followed all the videos on how to apply it but after one day of applying it the lashes started falling off.
requested for a return and refund but i was told that they can only accept return if i pay the shipping and everything has to be on the same packaging then they will decide if it’s eligible for refund. Such a waste of money . their social media account was completely deceiving.”
“Duplicated order arrived after few days apart. This is an u known technology issue - however when reaching out to Lashify Concierge, they would not accommodate a return. Considering the 2 orders costed around AUD$300+ Lashify should have some flexibility. In a month timeframe, I ended up spending aporox $500. Decided to remove the subscription straight away. Nice products but greedy and disappointing customer service”
“Just can’t get on with them. Have tried before, but gave them away. She couldn’t get them on either and threw them away.
I decided to try again, but they just don’t go on. Tried and tried every which way, but useless.”
“I initially ordered the kit which was cool. It came with two sets of the lashes. It took both packs before I got it right but I liked them after that. I received a message about a sale and decided to order the EE short bundle. Got them and immediate tried them on and they look horrible. They curl up into my eyelids. There is actually an impression. It's bad! I see why these were on sale. The worst part is I got excited and opened them all so that I could put them in the kit and now they won't take them back although I can provide every single lash. Horrible customer service.”
“I’m a little upset why I wouldn’t have been told about changing my subscription to VIP and I had an order sent. I found out through a coworker who I recommended Lashify too.”
“Hey Lashify,
I haven’t been super happy with my order. I bought the double glue, and the black seemed to be completely empty. I have followed the instructions, but my lashes are just falling off in less then 24 hours. I honestly love the finished look, but if they won’t stay, it’s not worth the $200 spent.
Thank you!”
Hi Natasha! I am so sorry to hear this! Since our bond is unique and different from other lash bonds this can cause a slight learning curve! Please email us at concierge@lashify.com and we would be more than happy to help you with some tips and tricks as well as help you set up a 1 on 1 with a Lashify Educator! If there is an issue with your bond, please email us at the above email and we would be happy to take a look into this for you as well.
“I wish the site had more pictures of each lash size. I got the B set and they are FAR too big for every day use. I also can't get them to stay on past 2 days. The idea is cool, but the overall system was not worth the investment.”
Hi! I am so sorry to hear this! Since our bond is unique and different from other lash bonds this can cause a slight learning curve! We do also offer various lengths of each style lash we offer, from 8mm-18mm, we include 2 of our most popular lengths in our Control Kit for our customers to try out to see which works best for the look you are going for! Please email us at concierge@lashify.com and we would be more than happy to help you with some tips and tricks as well as help you set up a 1 on 1 with a Lashify Educator!
“Very dissatisfied with my purchase. When I first learned about lastify I was extremely excited since I constantly get lash extensions. I thought I would be able to do my own lashes super quick that last almost a week. But after trying them out, they legit allll fall off same day. Dont last. & to top it all off my bonage with charcoflex was basically empty maybe overall 2 uses. Extremely disappointed especially since the day I used them I constantly got complimented & wish I could of recommend to people with how easy it was to apply. But unfortunately I will not recommend. Wasted $200 for one day use”
“I've applied the Lashify lashes three different times so far and each time they come off after 2 or 3 days... I have watched many videos and read the instructions so I'm sure I am doing it correctly. I apply onto clean lashes and I don't even really wear eye makeup when I have them on so I just don't get what could make them fall off so quickly. I've seen that other people leave them on for a week or more. Is it possible to send me a new glue? Perhaps mine is old or something? I originally bought the control kit - back in June, I believe.”
“Not happy with the product for these reasons:
1. Lash lengths shown online are deceiving. I ordered 12/14 based on the picture and they were way too long...Was not able to get free replacement and it was a long wait time to get this resolved. Lashify settled with offering me $10 to replace.
2. The applicator on the Bondage glue is not the best. It is really difficult to dab the glue into the base of lashed, The glue ended up all of my natural lashed and on the tips and looked clumpy. The straight tip on rounded lash line doesn't work great.
3. I applied them last night and they are starting to come off. I am a makeup artist and am very capable of applying them correctly.
4. The kit should include remover. I was shocked that you don't package any remover. What if the client got it in their lower lash or anywhere else. Should not be sold separately..
5. I spend over $125 and regret it.”
“Definitely would not recommend it for people who are going for a natural look. I am all about the curl but this are huge ( look like a caterpillars on your eyes) and it sucks because I bought 3 ( 2 were not even opened)of the same curl/ size and cant not exchanged it. So 75 to waste, actually more because I have the whole control kit but can not use it because I don't have the lashes.
So make sure you read the measurements right”
