“Ugh, I was so excited about this. Ordered a control kit with extra lashes. Watched every video. Went step by step, tried all week. Can’t get them on right, they look awful.”
Hello!
We are very sorry to hear about your experience! We are absolutely here to help you with your application method and longevity. We offer a complimentary one on one with a Lashify Educator who can further assist you with the personal session. Our top priority is to help you be successful with your application. Please reach out to us at concierge@lashify.com for further assistance.
Thank you!
Hello!
We are very sorry to hear that your package was damaged. This is no typical and we are happy to help you resolve this matter. You can reach out to us at concierge@lashify.com for further assistance.
We hope to hear from you soon! Thank you.
“It would be nice if you responded to the question I asked about the whisper lite and bondage tubes where the stopper comes undone from the tube and is a goopy mess! Two so far have done this and no response to my post.”
“Struggling to put on, I feel like the glue don’t even stick at all, I have follow the instructions still not been successful not worth money to buy so seat on side never used it I bough them not even a month olds so sad. It doesn’t work for everyone thou”
Hi Jessica! I am so sorry to hear this! Sometimes there may be a slight application fix that needs to be made and you can achieve longevity! Our system is different from others which can cause a slight learning curve! Please email us at concierge@lashify.com and we would be more than happy to help you with some tips and tricks as well as help you set up a 1 on 1 with a Lashify Educator!
“Extremely dissatisfied with this company’s service. I’ve never had such an unpleasant experience returning an item that did not work for me. Not only was i not able to return the entire purchase (one of the items which was unused “was not returnable”), but i had to pay $18 to send it “fee” plus the fee i paid at the post office to ship. The worst part is that there was no flexibility at all… no way around it. first and last time shopping with lashify.”
Hi Nicole! I am so sorry to hear this! Since our bond is unique and different from other lash bonds this can cause a slight learning curve! Please email us at concierge@lashify.com and we would be more than happy to help you with some tips and tricks as well as help you set up a 1 on 1 with a Lashify Educator!
Hi Melissa! Oh no, we are so very sorry to hear this! Please reach out to us at concierge@lashify.com for further assistance in tracking down your package. We are here to help!
Hi Maria! We do offer various different lengths in different styles as well. We are so sorry to hear that they did not stay on for a full 7 days, however we would be more than happy to assist you with any and all applications issues you may be experiencing. Please email us at concierge@lashify.com and we would be more than happy to help you with some tips and tricks as well as help you set up a 1 on 1 with a Lashify Educator!
Hello Carey!
We are sorry to hear that you were not happy with the quality of your product. We are here to help you! You can reach out to us at concierge@lashify.com for further assistance.
We are happy to help!
“I'm not happy with the lashes. I've used lashes for years now and I'm finding that they are falling off the next day after putting them on. The other day, I experienced a loss in the family and cried. They came off same day.”
Hi Lisa! We are very sorry to hear you were unhappy with your Bold lashes. Our bold gossamers have thicker fibers than our Amplify lashes, to give the look of a volume black mascara look, the feel of the fibers are a going to be a bit different than our Amplify lashes since Amplify does have thinner fibers for a more natural look. However if you like the curl of the Bold style try the Curl lash as they have the same fibers as our Amplify lash! And, if you are looking for more volume try our Fluffy gossamers!
“The texture of the Gossamer lashes is quite thick and not what I was expecting. Looking forward to ordering more of the A lashes that came with the control kit, they are more a fit for me.”
Hi Natalie! We’re so sorry to hear you were unhappy with your Bold lashes. Our bold gossamers have thicker fibers than our Amplify lashes, to give the look of an inky black mascara look, the feel of the fibers are a going to be a bit different. However if you like the curl of the Bold style try the Curl lash! And, if you are looking for more volume try our Fluffy gossamers!
“Doesn’t hold as promised. I had many lash extensions, professionally as well as done at home. In the mascara was almost no product left, it’s as the kit was used before. Definitely a no-go for me. Will apply for a refund.”
Hi Anita! I am so sorry to hear this! Sometimes if over bonding or under bonding occurs, your lashes can fall off easily since our bond is unique and different from other lash bonds! Please email us at concierge@lashify.com and we would be more than happy to help you with some tips and tricks as well as help you set up a 1 on 1 with a Lashify Educator!
Hi! I am so sorry to hear this! Please email us at concierge@lashify.com and we would be more than happy to help you with some tips and tricks, as well as help you set up a 1 on 1 with a Lashify Educator as they can help you personally find the issue that is occurring with application and help your lashes stay on longer!
Hi Adeline! Oh no! We are so sorry to hear that you did not receive your package, please reach out to us at concierge@lashify.com we would love to help you with this. We are here to help!
“The 1 star is NOT for the quality of the lashes, but for the way you discriminate against your white customers. I have personally been attacked and called things on your platforms y other customers bc of the color of my skin that would be intolerable if the shoe were on any other foot. You should condemn hate on EVERY level. I am still a customer, but as soon as I can find an alternative to this product with a company that believes in respect and condemns hate, I am out. You can do better.”
Hi Bonnie!
Oh no! We're sorry to hear this! Because the system and products are so unique, a little trial and error is normal. However, we do offer a complimentary 1:1 video Lash Class with an educator for this reason. They will observe your application process, provide tips and tricks and set up a personalized plan with you! To book this service, contact concierge. Email- concierge@lashify.com or Text 323-543-4400
Hello! As we explained to you, there is not away for us to currently issue a refund as you have filed a chargeback. When a chargeback is filed, the funds are temporarily removed from our account to instead be placed in your account while the investigation is completed. We also let you know we had contacted Route Shipping insurance to reverse their decision. Which they offered to do. Unfortunately, because the funds are removed via chargeback, we can't issue a refund from Route on top of that.
