Laura Ashley Reviews

Name: Laura Ashley
Rating: 2.39

2.4 Rating 88 Reviews

32 %

of reviewers recommend Laura Ashley

Company Reviews

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2.4

Based on 88 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 63%
Customer Service
Communication Channels	Live Chat, Email, Telephone

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Laura Ashley 1 star review on 24th June 2020

Merunisa Juma

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love the merchandise, always have. Customer service was terrible, twice ! Three assistants chatting away behind the counter, they seemed quite “ put out “ that I wanted them to stop talking and serve me ! Then a week later I went in with my friend and they did the same to her .”

Helpful Report

Posted 5 years ago

“I paid £100 for Laura Ashley’s design service. The designer ignored my request for eyelet poles and curtains because Laura Ashley did not make a suitable pole and pushed me to have one costing £800 from them instead. When I refused and sent her details of the pole I had purchased instead she lost interest (less commission for her!) and despite having all the details of the curtain pole I had ordered, supplied made to measure curtains that are unusable. Laura Ashley would take no responsibility for their designer’s mistake, so £670 wasted on unusable curtains plus the £100 wasted on Design Service. Do not use this firm!”

Helpful Report

Posted 5 years ago

“Bought some made to measure curtains. Following a problem with them I was told that after-sales rather than the shop needed to handle this issue. After sales were slow to respond, very disinterested, not at all customer focused and left me to think of solutions to their problem. Owing to this poor experience I contacted the shop again where I had bought the curtains. They could see my correspondence online with the after-sales dept....and even the shop commented how " catastrophically unhelpful" their colleagues in after-sales were being. The issue is still not resolved . The service in the shop was fine when I ordered the curtains......but this experience of their after- sales is frustrating, disappointing and not necessary. Suggest to everyone that they buy elsewhere…it would be a better experience and less expensive to NOT use Laura Ashley!”

Helpful Report

Posted 5 years ago

“Ordered a berkley scroll made to measure roller blind arrived with the trim folded over in big lump just glued on the blind is so flimsy is curling up at bottom before even being hung.The blind is pieced on both sides with unsightly lines down either side.PER the most abrupt customer service this is perfectly acceptable .I am now having to go through Trading Standards. If i could give no stars i would.”

Helpful Report

Posted 5 years ago

“Be warned if you buy any product from Laura Ashley they will be very unhelpful if you want to return it. I bought a gift for my Mother which wasn’t suitable. Came back with my receipt (a gift receipt) to find out you can’t get a refund with that. Not explained to me at purchase (because it’s hidden on the back of the receipt). Insisted on speaking to the manager Julie (who was in another store) who refuses to budge. So basically unless I can find the original receipt (not a gift receipt) I can’t get my money back. Now also the clock is ticking I have until 26:6 to find the receipt. Horrible policy. Horrible customer service (non-existent). So only buy if you are 100% certain you want their product and watch out for the small print - no doubt a dying breed of High Street retailer whose owners unhelpful customer service policies will hasten their demise. I am one customer who won’t EVER be back (unless I can trace the original receipt to get a refund) so good luck to the Unit 9, Brunel Retail Park, Rose Kiln Lane Reading - wonderful example of how to alienate your customers, never to return ... great strategy!!”

Helpful Report

Posted 5 years ago

“I ordered a mirror for £78.75. When I received it a few days later, the price had reduced to £63 which is a 20% reduction. I spoke to LA customer service and they would not refund the difference. I ordered the item again for £63, thinking I would return the other more expensive one but they never sent the other one! I contacted LA to see where the item was but my emails bounced back undeliverable. I had to get my credit card involved and they are able to refund the £63 but cannot help with overpaying for the other item by 20%. I wasted so much time having to get the credit card company involved. Bottom line is I will not be buying from them again which is a shame as we have a new house and there is a showroom in Kingston where we live.”

Helpful Report

Posted 5 years ago

“Reported problem with Lewes carpet that is approximately 18 months old. A row of pile is falling out of carpet. After obtaining email address sent in photos. This was my second contact with L A. Got no reply. Wife rang and customer service agent couldn't find attachments (probably looking at my first contact via the website). We were told that a contact email address would be supplied within 24hrs. This did not happen so emailed 4days later. Had a response today and told that nothing could be done. Informed L A that I was not happy with this response. Would avoid purchasing this carpet.”

Helpful Report

Posted 6 years ago

“Ordered a garment online for collection from store. Received immediate order confirmation but 8 days later, still waiting to hear that my order is ready for collection. No updates or any other further communication since ordering. Yes, it does say on the site "Your order should take 5 - 7 working days to arrive in store". Nevertheless, still a bit of a shock both at this time of year when you're likely to be ordering in time for Xmas (order placed at beginning of December), and in this day and age of online shopping. This company need to pull their socks up!”

Helpful Report

Posted 6 years ago

Laura Ashley is rated 2.4 based on 88 reviews