Led-torch.co.uk Reviews

Name: Led-torch.co.uk
Address: 25, Lansdown Estate, Cheltenham
Rating: 4.76

4.8 Rating 1,168 Reviews

94 %

of reviewers recommend Led-torch.co.uk

4.8

Based on 1,168 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

+44 (0)344 5678 365

Email:

customerservice@outdoor365.co.uk

Location:

25, Lansdown Estate
Cheltenham
GL51 8PL

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Led-torch.co.uk 5 star review on 3rd November 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good price for high quality charger. Nice simple site.”

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Posted 4 years ago

“Having owned a Ledlenser HR14 head torch for a good number of years the torch was still good but the elastic had become frail due to constant positioning on my work hard hat. Replacement arrived quickly and works great again!”

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Posted 4 years ago

“Just what I needed”

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Posted 4 years ago

“Battery arrived ok just expensive but it works.”

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Posted 4 years ago

“Absolutely happy with the product total quality”

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Posted 4 years ago

“Very good and helpful customer services”

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Posted 4 years ago

“It seems to be well built but the 'flood' beam is not good. Being rechargeable via USB is great.”

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Posted 4 years ago

“So. Having waited more than the ten days specified delivery I was promised next day delivery..... Someone waited in between 4 and 5 in the afternoon and no delivery. Received a message at nearly half past seven to say it wasn't going to be delivered. Finally the package arrived and I'm one charging cable short. Now two emails to your customer service and still no reply. Shoddy. Won't be using you again.”

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Posted 4 years ago

Hi Stuart, after the original parcel was lost in transit, there was a rush to get the replacement out on a next day service and in the hurry, one was packed rather than 2. The additional delay was from the courier, we were unaware of this and of course it is not ideal. I am sending the second cable to you straightaway using a tracked courier. I do appreciate your feedback and will look at ways to improve, particularly with resending parcels. Regards, Jude

Posted 4 years ago

“Something so small can be so powerful... The Mrs loves it 😍”

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Posted 4 years ago

“Had an initial issue with delivery time but this was very quickly sorted and postage was refunded, very happy and usual excellent product”

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Posted 4 years ago

“Good service. Wrong product delivered by mistake but correct one was then sent very quickly and is excellent.”

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Posted 4 years ago

“Probably the best headlamp I’ve ever brought and customer service is second to none a pleasure to do business with With quick and speedy delivery”

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Posted 4 years ago

“I had a ledlenser Maglite x21. The battery tube got flattened. I only wanted to know if the new x21 rechargeable pack would fit the old x21. Easy. No. Some really pathetic responses followed. I was clearly not making a warranty enquiry. I was making a sales enquiry to buy a new battery pack. The first guy Jamie, idiot, referred me to the warranty people. Despite me telling him this was a sales enquiry. The warranty people who were asked the same question ie will an x21 rechargeable tube fit an old x21 referred me to their sales website. Absolutely, pathetic customer service. You should all know that stuck batteries in a Maglite are common and that you will get zero customer service from them. They are complete idiots. Steer well clear of them. I will never buy another Maglite. Don’t you either. There are far better, much cheaper, more powerful torches on Amazon uk. Extraordinarily disappointed with them”

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Posted 4 years ago

LedLenser and Maglite are 2 different manufacturers. We are the authorised retailer for Led Lenser torches and sell only current models. You were referred to the warranty team as they may have had prior knowledge of whether Led Lenser batteries were compatible with other older torch manufacturers. I would recommend approaching the company that made your torch - Maglite.

Posted 4 years ago

“I recently purchased the P5R Core torch, the torch is robust and the overall quality is remarkable, even down to the engraving I requested for. Customer service is 10/10, best service I have received from any modern day company, they handled my delivery issues (no fault of the company) in a very timely manner and insured that my delivery would be received the next day. I will be purchasing from LED Lenser/Outdoor 365 Group again because of this standard of service.”

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Posted 4 years ago

“This is the second ledlenser torch ive owned. Unfortunately my fault but the batteries leaked and caused damage to the battery holder and on/off switch. Since i dont believe parts are available and the fact they had a good deal on the TT torch i purchased a new one. Arrived very quickly and it works as the previous one did. This time i will make sure that the batteries are either removed or checked over sooner. Well made torch and of good quality.”

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Posted 4 years ago

“Great service, headtorches exactly as hoped, and quick well packed delivery.”

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Posted 4 years ago

“Quick and efficient service”

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Posted 4 years ago

“Best mini torch on the market, bar non! I’m on my fourth, as I end up giving them away to envious admirers or people nick them.”

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Posted 4 years ago

“We already owned a Ledlenser MT14 torch and had no hesitation in buying an identical second torch. It’s well made, awesome when on full beam and is perfect for our use when walking late at night over the nearby meadows. Charge time is good, and the safety lock means that when activated the torch doesn’t come on in my backpack. Slightly expensive, but hey, you get what you pay for. Top product.”

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Posted 4 years ago

“Poor quality switch. Only used a few times but out of warranty. Company not very helpful. Torch great when it was working.”

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Posted 4 years ago

Led-torch.co.uk is rated 4.8 based on 1,168 reviews