“Delivery failure. Leeds U say it’s shipped and with the courier, and here’s a tracking number. I check with Royal Mail tracking, and they don’t acknowledge recipes of the goods. Be aware, they ship through Royal Mail and it’s horrendous. I’ve chased the shop via email a couple of times, and I’ve had no response. My advice, go into the Leeds shop to purchase.”
“Appalling customer service. Bought a present for Christmas and it was incorrect size. Website return section wouldn't work, emailed address provided on the error message, and the one provided on my invoice and both bounced back after a few days saying incorrect email address. Messaged through website, and no response a week later! Postage was also the highest of any companies I have ordered from over Christmas. Certainly won't be purchasing from them online again.”
