Legend Footwear Reviews

Name: Legend Footwear
Address: Legend Footwear, Unit 10B, Lyon Way, London, UB6 0BN, United Kingdom, Legend Footwear, Unit 10B, Lyon Way, London, UB6 0BN, United Kingdom, London
Rating: 4.91

4.9 Rating 6,769 Reviews

98 %

of reviewers recommend Legend Footwear

4.9

Based on 6,769 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0207 383 5838

Email:

sales@legendfootwear.co.uk

Location:

Legend Footwear, Unit 10B, Lyon Way, London, UB6 0BN, United Kingdom,
Legend Footwear, Unit 10B, Lyon Way, London, UB6 0BN, United Kingdom
London
UB6 0BN

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Legend Footwear 5 star review on 28th June 2025

Ananda Gurung

Legend Footwear 5 star review on 26th June 2025

Gizela Sipiora

Legend Footwear 5 star review on 14th June 2025

Margaret JOHN

149

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible customer service. Sent me a faulty pair of shoes. I sent photos of this via email and was told to post the shoes back and that I would be refunded. I did this to then be told I would not be receiving a refund after all, as the faulty boots do not meet the required conditions! Total waste of money and time. Avoid at all costs.”

Helpful Report

Posted 2 months ago

We are sorry to hear about your experience. Please note that our return and refund policy requires items to be returned in their original, brand-new condition. Items that are excessively worn, damaged, or no longer resellable are not eligible for a refund. In this case, the returned boots showed signs of wear and had no manufacturing defects, so a refund could not be issued. We always encourage customers to contact us directly with any issues so we can assist promptly.

Posted 2 months ago

“Terrible experience - product was ordered for next day delivery but eventually had to be cancelled because still not fulfilled after several weeks”

Helpful Report

Posted 2 months ago

The order was fulfilled on our end and was not cancelled. However, due to an exceptionally high volume of shipments during the holiday season, the courier was unable to complete delivery as expected. Once the issue was identified, a full refund was promptly issued. We always strive to provide reliable service and appreciate your understanding.

Posted 2 months ago

“Bought Hoka Goretex trainers through their Amazon store. Started leaking after 3 runs (within 6 weeks). Contacted legend footwear and they told me that it was fair wear and tear, and wasn’t a manufacturers defect (despite not even seeing the shoes). Despite me advising they are breaching the consumer act as the trainers are not of an adequate quality or fit for purpose, they are refusing to repair/replace or refund claiming that its fair to expect goretex trainers to leak after exceptionally minimal wear. I see the vendor has replied that the footwear was outside of their standard return timeframe, which materially misses the point of The Comsumer Rights act where even after a 30 day return period, if the shoes are of an inadequate quality or not fit for purpose (which these clearly are) you are still entitled to remediation as a consumer. I have ended up needing to dispute the charge via my credit card company given the inflexibility shown by this seller”

Helpful Report

Posted 3 months ago

We take all quality concerns seriously and have thoroughly investigated this matter, considering all details provided. After careful review, it was determined that the issue is not linked to a manufacturing defect. Our decision was made in accordance with Amazon’s return and refund policy. We always encourage Amazon customers to contact us directly through the platform for any further assistance or questions regarding their orders.

Posted 2 months ago

“Dr. Martens Jungle Boots nach wenigen Tragen seitlich eingerissenes Leder und ausfransende Nähte. Verkäufer lehnt Reklamation als „normalen Verschleiß“ ab. Für ein Markenprodukt enttäuschend. Keine Empfehlung.”

Helpful Report

Posted 3 months ago

We take all feedback seriously and strive to provide excellent service and high-quality products. However, after reviewing our records, we could not locate any order matching the information provided by this reviewer. It appears that this individual is not a customer of Legend Footwear, and the issue described may relate to another retailer. We always aim to ensure a positive shopping experience for our genuine customers.

Posted 2 months ago

“I have NEVER received item nor have I been issued a refund!! Can’t afford to throw good money away like this!”

Helpful Report

Posted 10 months ago

Thank you for your feedback. We regret any inconvenience caused. As your cancellation request was received after the order had shipped, we immediately initiated a Return to Sender (RTS) with our courier. The RTS is currently in process, and we are closely monitoring it. Your refund will be issued once we receive confirmation of the return. We’ve been in direct contact and have shared all relevant updates with you. We appreciate your patience and understanding.

Posted 10 months ago

“Beware! If you'll have to return an item you'll lose a lot of money. I paid $ 135, and the refund was $ 80.”

Helpful Report

Posted 11 months ago

The customer has sent a worn item back. This is against our return policy, we had to charge a restocking fee as we cannot sell the item as brand new. Customers can certainly try items on a clean carpet, checking the fit of the boots. It should be done in a way that does not cause damage to the boots.

Posted 10 months ago

“Trainers arrived but were in used condition and clearly used. Pictures and emails sent to customer service with no response.”

Helpful Report

Posted 1 year ago

We sincerely regret that your experience did not meet your expectations. However, we would like to clarify some important details regarding your order. Before dispatching any order, we conduct a thorough quality inspection to ensure that the product meets the description provided in our listing. Our goal is to deliver exactly what was advertised, and we take great care to be transparent with our customers. Upon reviewing our records, we found that you purchased a used item, which was clearly stated in the product description. Additionally, we had explicitly mentioned that the item is worn and has signs of wear, along with multiple images showcasing its condition. These details were available at the time of purchase, allowing customers to make an informed decision before placing an order. We have also informed the same over email.

Posted 1 year ago

“Ordered a pair of Hunters Boots. The one boot seem smaller than the other. Raised issue with both Hunters and Legend but despite sending several chasing emails I have still not had a response from either. Very poor service from Legelnd Footwear - I would not recommend.”

Helpful Report

Posted 1 year ago

We’re sorry to hear about your experience. However, we have no record of receiving any emails from you regarding this issue. Each order is thoroughly inspected before dispatch to ensure it meets quality standards. To assist you promptly, we’ve reached out requesting images and further details. Without prior communication, it’s challenging to resolve concerns. We urge customers to contact us directly for timely assistance. Thank you for your understanding.

Posted 1 year ago

“Unfortunately my item has not arrived yet because you use Royal mail and despite the fact they sent an email with times on they failed to deliver the parcel , choosing instead to try to deliver it before the time stated , having been at home during the promised times I subsequently wasted a day waiting for it to no avail, then they tried the day after , but I had already asked for it to come on the Saturday to avoid another day being wasted , I've no idea if it will arrive on Saturday as the Royal Mail service is truly terrible . If it does I will happily re submit a review , at the moment though it's only 1 star from me because of the farce that is the royal mail .”

Helpful Report

Posted 1 year ago

We’re sorry to hear about your experience with the courier service. As the seller, we dispatched your item promptly and within the promised timeframe. According to Royal Mail’s tracking, the delay occurred because the recipient was unavailable to receive the parcel, and it was successfully delivered on 23rd November 2024. Shipping delays are beyond our control; still, we do our best to connect with the courier to expedite delivery. We advise being present at the delivery address to prevent such delays. This issue is unrelated to our service, and we appreciate your understanding.

Posted 1 year ago

“I am very frustrated with this company. I ordered multiple sizes and figured out what my size was and so when I went to make the return, it turns out I need to pay the shipping per item. So the shipping comes to $48 rather than the $12 that stated on their website. They told me that if I combined all the products into one box I’m only insured against the one on the shipping label. I’ve been back-and-forth with customer service and their responses are vague and confusing.”

Helpful Report

Posted 1 year ago

We’re sorry to hear about your frustration with our return process. To ensure secure returns, our policy suggests using separate return labels for each item, as this provides individual tracking and protection for each product. We understand this may result in additional shipping costs, which are based on carrier policies, not ours. As an alternative, we also allow returns of multiple items in one package, though only the item on the label is insured in transit. We even provided the option to use any other preferred shipping service to potentially reduce costs. We’re committed to offering clear options to support our customers, and we apologize if our responses were unclear.

Posted 1 year ago

“They sent the wrong size shoes without forewarning me, with a sheet in the package saying they had changed the sizing. It was time consuming to return them although it was free.”

Helpful Report

Posted 1 year ago

We appreciate your feedback. However, the sizing change was implemented by the brand itself, not us. We included a note in the package, as mentioned by the customer, to inform them about this adjustment. Additionally, the return was processed smoothly and a full refund has already been issued. We kindly ask customers to check the brand's website for size information and avoid leaving feedback unrelated to our service or actions. Please check: https://www.vionicshoes.co.uk/sizing-guide?srsltid=AfmBOoonx8AgX1Kthx3zlOFkxHUyBn8XGRvl0vp-c_EAsoyBRrSMGmR1

Posted 1 year ago

“Order processing time and shipment were speedy. However, shoes arrived damaged (tear in leather). Legend replied to my first email, asking for photos, which I provided. I still haven't heard back from them and now they aren't replying to my emails. Not happy.”

Helpful Report

Posted 1 year ago

We affirm that a comprehensive inspection and quality assessment are performed on each order before dispatch to guarantee that the item is in immaculate and brand-new condition. There has been no previous communication from the customer, nor has a return been initiated. We have made efforts to reach out to the customer for images; however, we have not received any images or responses. We kindly urge our customers to avoid posting misleading feedback without first contacting us regarding any issues, as customers are always welcome to return items for a full refund, provided the order is within our return window and the product remains unworn.

Posted 1 year ago

“Not reccomended. I wish I read reviews before ordering a shoes from Legendfootwear. They sold defective shoes cost me £150, defect was clearly visible and they claim them staff inspect good before shipment. Despite that I offered to take shoes to cobbler and fix as they do not had replacement. The cost of repair is about £50, but manager offered refund of "good will' of £10. What a joke atitude towards custumer. Furthermore I suspect them selling defective stuff on purpose getting them cheaper and try scam custumers. This could be felt if read more reviews they are very simillar. Will report this issue to trading standarts too. Stay away.”

Legend Footwear 1 star review on 21st August 2024

Helpful Report

Posted 1 year ago

We affirm that all products undergo a thorough inspection at our warehouse prior to being dispatched to our customers. We accepted the return of the footwear; however, the customer did not return the shoes for a refund. Additionally, we offered a discount to the customer. How can we, as the seller, be held responsible in this situation when we accepted the return but the customer failed to return the shoes?

Posted 1 year ago

“Sandals arrived damaged and unwearable! I returned sandals and got a partial refund! They still charged me postage costs even though it was their fault. My time and energy having to repack them and go to post office through no fault of my own… to still be charged for postage. Avoid this Company…”

Helpful Report

Posted 1 year ago

Kindly be informed that we conduct a comprehensive quality inspection before dispatching every order. We have received the return and have finalized the inspection process. A full refund has been processed on our part and should have been credited by now. We have also communicated this information to the customer. We encourage our customers to refrain from submitting false and irrelevant feedback.

Posted 1 year ago

“Tried to call on given number but mailbox full and call hung up. I need help with order and sizing please”

Helpful Report

Posted 1 year ago

Hello Rosalind, We apologize for any inconvenience. However, we are pleased to speak with you directly and assist with your return request. If you need any further assistance with your order, our phone lines are open from 8 AM to 5 PM, Monday to Friday, and are closed on weekends. Our lines are always active during business hours, and we strive to assist all our customers promptly. Thank you, Legend Footwear

Posted 1 year ago

“I returned a pair of shoes that were too large and was charged $50 for the return. The shoes had never been warm and were returned in the EXACT packaging they had been shipped to me. This frankly is outrageous.”

Helpful Report

Posted 1 year ago

The customer has returned an item that shows signs of wear. This goes against our return policy, so we had to apply a restocking fee since we cannot sell the item as new. Customers are welcome to try on items on a clean carpet to check the fit of the shoes, as long as it is done without causing any damage. We have already provided the customer with images of the worn item.

Posted 1 year ago

“asked for a size 8 and a size 5 came. shoes were advertised with a matte finish, they came shiny.”

Helpful Report

Posted 1 year ago

“Painful and not the same as we thought . Arahi 6 feels like arahi 7 i biught was suppose to be same as old one”

Helpful Report

Posted 1 year ago

“Pikolinos loafers 38 size run to large!”

Helpful Report

Posted 1 year ago

“They sent me the wrong shoes and have so far refused to give me a refund. So upset. This is going to ruin things for a very important day for me. I am honestly in disbelief a company can act this way.”

Helpful Report

Posted 1 year ago

Legend Footwear is rated 4.9 based on 6,769 reviews