“stephanie from lenovo ACL team purposely gave us false information and false policy to get away with the problem. Blocked our email once we pointed out she was at wrong. She needs to be audited for her work at lenovo.”
“I have the T14s gen2 laptop, works fine as it should until last month they have a firmware update. I did the update accordingly and then the battery indicator failed always showing 0%, and the bio-system does not recognize that AC plug is plugged in, I could not set the computer to sleep. I called technical support, tech said the bio is corrupted I need to send the whole computer in for repair to reinstall the BIOS, and I will likely loose all my programs and data in the computer, so I did not do it hoping they will have a patch later on to fix this issue. I did all my windows power setting and sleep cycle numerous times to no avail. On 6-16 Lenovo has a bio firmware update, I was delighted and immediately downloaded it except it refuse to allow me to install because the bio don't recognize that my AC is plugged in and said there's not enough power to do the install. Today at 6-17-2023 I called the technical support for help, technician was rather impatient and told me it's a window 11 problem because "Microsoft did not set their updates to work with their firmware". We went around and around I was courteous just seeking help but and he hung up on me.
Called the second time on the same day, another tech told me an entirely different reason and said my battery is bad. I said how can it go bad overnight after a firmware update? but if AC is plugged in then I should have enough power to do the install of the firmware update, the guy got impatient and hung up on me, again. Is this the culture within Lenovo? to hang up on customers when they could not solve the problem?
last time I will buy a Lenovo computer, they suck!!!”
“TERRIBLE, IRRESPONSIBLE ,UNACCEPTABLE SERVICE
I bought the LENOVO - Yoga 7i 14" 2 in 1 Laptop - Intel® Core™ i7, 512 GB SSD, Slate Grey on Feb 28th, 2021.
Since then, frequent and inconsistent problems have started. Less than 2 months after I bought it for the first time, on April 24, 2021, the screen started to turn white. However, when I turned it off and on, it fixed itself. I didn't pay much attention to it because it fixed itself. The last month, I heard a noise from the left hinge part of the laptop, I didn't pay much attention to it. After a while, when I wanted to finish my work and close it, the strip on the left hinge side came off and the hinge came off in a way that prevented folding. I didn't force it to fold it and had to leave it open.
TERRIBLE SERVICE
I left it at Currys Barnet store while it was still under warranty and 10 days later the top screen was cracked without being repaired. And they tried to give it to me like that. I did not accept and a new record was created to be repaired. I have not seen such disgrace. I will never ever buy a Lenovo product from now on.”
“I sent my Laptop IdeaPad 3-17IIL05 Laptop - Type 81WF for repairs on 10-15-2021 for a motherboard swap! i was told Service expected to be completed by 2021-11-10. So far as today no laptop no calls no emails. I called them a few times already and they keep telling me that they would call me back within 2 days and so far no calls at all! i love Lenovo Laptops, I own a Computer repair business and sell Lenovo Laptops to my clients. but OMG their support is so bad.. I even upgraded my warranty to IHR so I didn't have to ship it to them. I guess from now on i will tell all my clients to stay away from them... I wish i could of give you guys a 0.. I had to order another Laptop for my client since they needed it for work.. they got so mad at me for taking so long with their laptop I felt bad about it.. you guys need to get some real help with your support! 0 Stars from me.....”
“Bought a Lenovo Active Pen 2 for Yoga 11/30 as a Christmas present for my grandson. Lenovo created a shipping label/charged me on 12/3, with an arrival ETA of 12/10. By 12/14, tracking showed the package had still not arrived at UPS. Four days and countless customer service interactions later and Lenovo still won't tell me what happened, where my package is or when/if it will ship. They won't let me cancel it or change the shipping destination (direct to my grandson) because they say it's "shipped." Coincidentally, this product sells via Amazon - but that says shows the product will not be available until 12/29! No such notice on Lenovo.com or any acknowledgment of a possible back-order by Lenovo customer service. I feel that's deceptive and I no longer trust Lenovo.”
