“SHOULD HAVE KNOWN BETTER. COMPLETE SCAM. Deals were too good to be true, guess what? YOU WILL NEVER RECEIVE YOUR PACKAGE! I put in my order December 21. I was told that my package would be shipped within two weeks. When I emailed them to my shock I was told that my package was shipped to my house, but I wasn't home-- on what day you ask? DECEMBER 16. How is a package shipped even before I ordered something? even weirder? when I click the link they sent me to track my package, it says attempt ship December 21. THAT IS NOT POSSIBLE. The email sent to me states that I was given a yellow slip, I WAS NOT GIVEN A YELLOW SLIP. When I try to fill out a redelivery request, it says that redelivery was filled out already, by who? I sure as heck didn't sign for a redelivery. Over all, it seems as If I have been duped. Package is no where to be seen. Pretty sure I was just charged for nothing. Please, don't give in to PAID INFLUENCERS telling you to buy the product.”
“Horrible. They sent me lens and one was damaged. It cut my eye. I couldn't get it out fast enough.. I told them and they wanted me to go through a long list of things. Basically they sent damaged lenses and took my money.
Never ever use this company. They are sending out bad lenses. Just look at the other reviews.”
“Awful just awful. Ordered "mocha" received almost a grey-blue. Visually they look cheap and tacky when worn. Very uncomfortable. I'd neither repurchase or recommend.”
“Do not order from them if you care about your eyes. They changed how they make the lenses and they irritated my eyes! The lenses came super dry, had cuts in them and were overall unusable! I am super disappointed and would not recommend anyone use this company”
“I placed an order 20 days ago. The tracking number never worked and my lenses never arrived. Customer service is giving funny replies.
This company seems not legit. DON’t BUY FROM THEM
I will apply my bank for dispute !!!!!”
“I placed an order more than a month ago. The tracking number never worked and my lenses never arrived. This company is located in Dubai Supposedly. Just be aware, I had to file a dispute with my bank and so far lens.me haven't responded. Fraudulent site be careful.
Date of experience: April 03, 2024”
“Stole my money and gave me a fake number, package never left Dubai…fake tracking number was terrible and never received contacts. They will find away to steal your US dollars. Don’t trust these people.”
“I established an account, placed and paid for an order, received a confirmation that an order was placed. However, when I went to view the status of my order it said there was no order placed. They took my money for an order and sent confirmation, then there is nothing, not even a response to say what is going on.
I have reached out to the customer service and haven't gotten a response back. Now I am thinking Lens.me is a scam site that takes your money and bankcard information. I would not do business with this company.”
“First of all they sent me a messed up/ damaged lenses, they are damaged and not centered in the middle which made me look retarted looking at opposite directions and also blocked my vision. I reached out to them and they were not being responsive or helpful, but they were being rude and unbelievably lazy. I even sent them pictures of the lenses and the rest was unopened, BECAUSE HOW ON EARTH WOULD I KNOW IF THESE LENSES ARE MESSED UP IF I DONT TRY AT LEAST A PAIR?! I AM WARNING YOU! DO NOT PURCHASE FROM THEM! DO NOT PURCHASE FROM THEMMMM! THEY WILL STEAL YOUR MONEY AND NOT REFUND IT BACK TO YOU! COMPLETE FRAUD! I AM WARNING YOU. PURCHASE LENSES FROM SOMEWHERE YOU TRUST!”
“Do NOT trust this company. I ordered lenses OVER THREE MONTHS ago. Paid $238.00. When I contacted them to see where the lenses are, they claimed one wasn't made properly, so they would have to remake it. I requested a refund. They posted it as pending in my checking account, THEN IT DISAPPEARED. STILL trying to get my refund!! Unbelievable, scammers.”
“This is my first time to order lenses through a website. Their prices is good and the delivery was really fast. their customer service are really friendly specially marielle. They put for me orea along with the lenses which makes me really happy.
I will defently order again, since their service is super good for me”
“This company and people like DHessa were more than helpful.
She and others made sure I was satisfied with the companies product!
More than happy and extremely impressed with my communication and care for my my needs.
Kept in contact with me and I was more than satisfied, I was surprisingly watched out for! For my needs!
Thank you, thank you and thank you D hessa!”
“Top-notch online contact lens store! Delivery took only 3 days from Dubai to New York! Wide range of brands and my prescription are always available. Thanks lens.me!”
