“This company is really terrible, and doesnt give a lot information when u buy the lenses, the colors is not good and this company is in Dubai, so they doesnt pay the cost ti send the lensea back, and feom Belgium to send the lenses back cost more them the price from the lenses, so is 154 euros in the garbeg, i feel really frustration and on top of that i need to pay also the cost from Duane in Dubai, is unbeleveble how this company is really terrible, i dont advice no one to buy from this company, i feel aorry that i didnt ready the reviews hier before order something from this terrible company.”
“Be aware that these lenses are sold individually, which honestly is ridiculous considering people usually have two eyes 😆. If you place an order for colored contact lenses, make sure you select a quantity of 2; otherwise, you’ll receive only one lens. I paid $60 for mine and only got one lens, which left me with no choice but to throw it in the garbage.”
“First of all I will never purchase anything from this website because of the bad experience with the returning item. I tried to explain to them that the lenses came in a different color and didn’t use them at all because one of them didn’t have a seal. But they refused. They want to take money for fake plastic lenses.”
“I order a pair of contacts and paid for 3-5 day shipping. I didn’t my order until a month later. When I open it there’s 1st hole contact in the pack. I reached out to the company on several occasions regarding this matter. I have order in the past same contacts and this time they really disappointed me and not offered to address matter. I ask for a refund or send me the other contact and no response.
I no longer trust lens.me and I’m advising no one to order from them. You can’t speak to a live person you only can communicate via email.
Do not order from lens. Me”
“The contacts I ordered was of color with a 4.50 strength I can’t see out of them they are very blurry and I couldn’t get a refund all they did was give me the run around on getting my $34.00 dollars back so that’s a lost on me gave them $34.00 for a product I can’t use but yet I can’t get a refund…I see some people have good reviews on them and a lot are bad ones like me..all I can say is ORDER AT YOUR OWN RISK!!!”
“For over five years, I've been a dedicated Lensme customer, even recommending them to many and showcasing their products on social media. My recent purchase of Anesthesia Anesthetic Fonesta lenses, however, was a complete letdown. Not only was the color different than expected, but the lenses blurred my vision after just a few hours. What's worse is the abysmal customer service I received. It took weeks to get a response, and after jumping through hoops (including destroying the defective lenses), my reasonable request for a replacement pair of my trusted Bella Elite Emerald Green lenses was denied. This complete lack of support for a loyal customer is shocking and frankly, feels like a betrayal. I'll be taking my business to Bella Elite directly and can no longer recommend Lensme.”
“Horrible customer service. I had paid $20 for shipping and didn’t arrive one time , and they weren’t willing to refund the extra $20 I paid for the shipping.”
“Absolutely turned into trash! I believe that solotica is under new management who don’t care at all about quality & hence the lenses have become ugly, uncomfortable, & extremely inconsistent between batches! After 15 years of loyalty I will be finding a different brand.”
“SHOULD HAVE KNOWN BETTER. COMPLETE SCAM. Deals were too good to be true, guess what? YOU WILL NEVER RECEIVE YOUR PACKAGE! I put in my order December 21. I was told that my package would be shipped within two weeks. When I emailed them to my shock I was told that my package was shipped to my house, but I wasn't home-- on what day you ask? DECEMBER 16. How is a package shipped even before I ordered something? even weirder? when I click the link they sent me to track my package, it says attempt ship December 21. THAT IS NOT POSSIBLE. The email sent to me states that I was given a yellow slip, I WAS NOT GIVEN A YELLOW SLIP. When I try to fill out a redelivery request, it says that redelivery was filled out already, by who? I sure as heck didn't sign for a redelivery. Over all, it seems as If I have been duped. Package is no where to be seen. Pretty sure I was just charged for nothing. Please, don't give in to PAID INFLUENCERS telling you to buy the product.”
“Horrible. They sent me lens and one was damaged. It cut my eye. I couldn't get it out fast enough.. I told them and they wanted me to go through a long list of things. Basically they sent damaged lenses and took my money.
Never ever use this company. They are sending out bad lenses. Just look at the other reviews.”
“Awful just awful. Ordered "mocha" received almost a grey-blue. Visually they look cheap and tacky when worn. Very uncomfortable. I'd neither repurchase or recommend.”
“Do not order from them if you care about your eyes. They changed how they make the lenses and they irritated my eyes! The lenses came super dry, had cuts in them and were overall unusable! I am super disappointed and would not recommend anyone use this company”
“I placed an order 20 days ago. The tracking number never worked and my lenses never arrived. Customer service is giving funny replies.
This company seems not legit. DON’t BUY FROM THEM
I will apply my bank for dispute !!!!!”
