“This company is really terrible, and doesnt give a lot information when u buy the lenses, the colors is not good and this company is in Dubai, so they doesnt pay the cost ti send the lensea back, and feom Belgium to send the lenses back cost more them the price from the lenses, so is 154 euros in the garbeg, i feel really frustration and on top of that i need to pay also the cost from Duane in Dubai, is unbeleveble how this company is really terrible, i dont advice no one to buy from this company, i feel aorry that i didnt ready the reviews hier before order something from this terrible company.”
“Be aware that these lenses are sold individually, which honestly is ridiculous considering people usually have two eyes 😆. If you place an order for colored contact lenses, make sure you select a quantity of 2; otherwise, you’ll receive only one lens. I paid $60 for mine and only got one lens, which left me with no choice but to throw it in the garbage.”
“For years, this used to be my go to site. Over the years, they have gone downhill drastically. They used to allow free shipping after you spend a certain amount but that is long gone. That is not even the issue. They used to ship via FedEx and you will receive your order in 2-3 days. Now they charge you a lot for shipping and takes 3 weeks for you to receive your order. They also ship it in bubble envelop instead of a box like they used to. My contacts arrived damaged. Used to be my favorite store but I'll shop elsewhere.”
“First of all I will never purchase anything from this website because of the bad experience with the returning item. I tried to explain to them that the lenses came in a different color and didn’t use them at all because one of them didn’t have a seal. But they refused. They want to take money for fake plastic lenses.”
“I order a pair of contacts and paid for 3-5 day shipping. I didn’t my order until a month later. When I open it there’s 1st hole contact in the pack. I reached out to the company on several occasions regarding this matter. I have order in the past same contacts and this time they really disappointed me and not offered to address matter. I ask for a refund or send me the other contact and no response.
I no longer trust lens.me and I’m advising no one to order from them. You can’t speak to a live person you only can communicate via email.
Do not order from lens. Me”
“The contacts I ordered was of color with a 4.50 strength I can’t see out of them they are very blurry and I couldn’t get a refund all they did was give me the run around on getting my $34.00 dollars back so that’s a lost on me gave them $34.00 for a product I can’t use but yet I can’t get a refund…I see some people have good reviews on them and a lot are bad ones like me..all I can say is ORDER AT YOUR OWN RISK!!!”
“For over five years, I've been a dedicated Lensme customer, even recommending them to many and showcasing their products on social media. My recent purchase of Anesthesia Anesthetic Fonesta lenses, however, was a complete letdown. Not only was the color different than expected, but the lenses blurred my vision after just a few hours. What's worse is the abysmal customer service I received. It took weeks to get a response, and after jumping through hoops (including destroying the defective lenses), my reasonable request for a replacement pair of my trusted Bella Elite Emerald Green lenses was denied. This complete lack of support for a loyal customer is shocking and frankly, feels like a betrayal. I'll be taking my business to Bella Elite directly and can no longer recommend Lensme.”
“Loved everything about this order. I will be ordering again. I bought Bella Elite lenses and I love how they make me look and I reveive nice comments when wearing. I got free shipping too abd it came to Bristol in just 6 days. Overall very pleased and thoroughly recommend this company. ♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️”
“Horrible customer service. I had paid $20 for shipping and didn’t arrive one time , and they weren’t willing to refund the extra $20 I paid for the shipping.”
“Absolutely turned into trash! I believe that solotica is under new management who don’t care at all about quality & hence the lenses have become ugly, uncomfortable, & extremely inconsistent between batches! After 15 years of loyalty I will be finding a different brand.”
