“I placed an order more than a month ago. The tracking number never worked and my lenses never arrived. This company is located in Dubai Supposedly. Just be aware, I had to file a dispute with my bank and so far lens.me haven't responded. Fraudulent site be careful.
Date of experience: April 03, 2024”
“Stole my money and gave me a fake number, package never left Dubai…fake tracking number was terrible and never received contacts. They will find away to steal your US dollars. Don’t trust these people.”
“I established an account, placed and paid for an order, received a confirmation that an order was placed. However, when I went to view the status of my order it said there was no order placed. They took my money for an order and sent confirmation, then there is nothing, not even a response to say what is going on.
I have reached out to the customer service and haven't gotten a response back. Now I am thinking Lens.me is a scam site that takes your money and bankcard information. I would not do business with this company.”
“First of all they sent me a messed up/ damaged lenses, they are damaged and not centered in the middle which made me look retarted looking at opposite directions and also blocked my vision. I reached out to them and they were not being responsive or helpful, but they were being rude and unbelievably lazy. I even sent them pictures of the lenses and the rest was unopened, BECAUSE HOW ON EARTH WOULD I KNOW IF THESE LENSES ARE MESSED UP IF I DONT TRY AT LEAST A PAIR?! I AM WARNING YOU! DO NOT PURCHASE FROM THEM! DO NOT PURCHASE FROM THEMMMM! THEY WILL STEAL YOUR MONEY AND NOT REFUND IT BACK TO YOU! COMPLETE FRAUD! I AM WARNING YOU. PURCHASE LENSES FROM SOMEWHERE YOU TRUST!”
“Do NOT trust this company. I ordered lenses OVER THREE MONTHS ago. Paid $238.00. When I contacted them to see where the lenses are, they claimed one wasn't made properly, so they would have to remake it. I requested a refund. They posted it as pending in my checking account, THEN IT DISAPPEARED. STILL trying to get my refund!! Unbelievable, scammers.”