“4 months have passed & I still don't have my full order sent to me. The fabric is in stock online & they haven't sent it. It was supposed to be sent by the end of Dec. & they ignored the order. Then ordered it again & said they would keep in touch, but never did. Now another month has passed & it is in stock, but they have used my money for months. My only solution is to report this to Visa and take action as it is evident Liberty has taken no responsibility to deliver this order.
Marquess Garden in Lapis furnishing fabric is available online April 12, 22”
“Ordered a hair band and took 8 weeks to get here. Totally uncomfortable, adheres behind ears and creates headaches. No flexibility to shape of head. Designed more for a child than adult. Very disappointed.”
“I ordered a bottle of perfume from Liberty a few days ago and yesterday had a text and email from DPD to say it would be delivered today March 6, and it could not be left with neighbour etc. So between my husband and me we waited in all day. Result - no parcel, no phone call or text. Wouldn’t mind id it came next week, but don’t appreciate being told to be here today to receive it for no reason.”
“Got off to a bad start when ordering as the code NEWCUSTOMER10 did not work although I was invited to use it. Then DPD sent a text and email yesterday to say my parcel would be delivered today. And could not be left with neighbour etc etc. So between my husband and me we made sure to be here all day. Result - no parcel arrived. Would try hard not to order again from Liberty.”
“The parcel arrived in superfast time and was beautifully presented which made the whole experience very special. The item was out of stock everywhere else but Liberty of London had it.”
“Pleasing customer experience. The website is easy to use and navigate. It was a nice bonus to have been able to use a 10% discount code, especially when purchasing something of value. Excellent communication post-purchase regarding the delivery.”
