LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.72

3.7 Rating 8,847 Reviews

68 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.7

Based on 8,847 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 68%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

"I purchased a pair of boots from LightInTheBox at a very good price. They arrived during the period stated on my order, and were well packaged. I am delighted with them."

LightInTheBox 5 star review on 23rd April 2024

John Gannon

"Great product, fast delivery. Have bought from this company again after my first purchase and will use time & time again. \r\n\r\nThanks, Light in the box! "

LightInTheBox 5 star review on 9th April 2024

Andrew Bovaird

"Excellent quality & service, fast delivery, very happy with purchase."

LightInTheBox 5 star review on 28th November 2023

Eddie Lonergan

"It was the first time that I used this company. I ordered two pairs of swim attire. A pair of brief swim trunks for swimming pool lap training and a pair of swim shorts for the beach. Both items are perfect and just as advertised. The swim briefs are very comfortable and look great. Same for the swim shorts. Very nice blue design and again very comfortable thanks to the soft inner mesh which is far better than standard swim shorts."

LightInTheBox 5 star review on 7th November 2023

Anonymous

"Sofia and Stefan are my 3 and 4 year old grand children, and they were delighted with their shirts."

LightInTheBox 5 star review on 17th October 2023

Sophia & Stefan KEUN

"I am very pleased with several recent purchases . These include shirts, trousers and watches. I would highly recommend and will be continuing to shop with Light in the box. "

LightInTheBox 5 star review on 29th August 2023

Noel Barry

421

Anonymous

Anonymous // 01/01/2019

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Lee Hutchings

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“Good quality items fast delivery”

LightInTheBox 5 star review on 10th May 2022

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Posted 1 year ago

M.A Aubrey-Wood

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“I recently purchased a powder blue delicately decorative shift dress and sheer chiffon long jacket, to wear to my sons forthcoming wedding. It was absolutely beautiful ! Using the measurements on their Size Guide, l didn’t quite match up to their sizes, so l gingerly opted for the next size up. (Eg lm a busty UK 18-20, but their size 20-22 fitted me fine, as their 16-18 would have been overall too small) It fits wonderfully! The green summer dress, l purchased for my friend, has yet to be given as a gift. The shipping took a little while and did arrive quite creased as no tissue paper in-between the folds. Being so delicate, l had to cautiously use a very luke warm iron- on an initial less noticeable area of both dress and jacket. Jacket is slightly a different colour than dress but still matches. Probably could do with maybe a discrete popper stud, to keep fronts together neatly - as they tend to float and fall open a tad too much whilst walking. Other than that a glowing 19 out of 20 given 👍🏻”

LightInTheBox 5 star review on 7th April 2022

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Posted 2 years ago

Gordon Sinclair

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“Excellent quality. Brilliant service with them and the royal mail 👏”

LightInTheBox 5 star review on 16th March 2022

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Posted 2 years ago

June Carron

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“Absolutely perfect”

LightInTheBox 5 star review on 1st March 2022

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Posted 2 years ago

Susan Stewart

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“This dress and jacket came quickly. I did go up I size and it fits perfectly. Made well. It came a bit screwed up but I've pressed it and that was fine.”

LightInTheBox 5 star review on 22nd February 2022

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Posted 2 years ago

Channa Hapuhettige

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“I really happy about my last purchase. The item quality Brilliant.Order to deliver process Excellent. I would like to Thank and highly recommend to any one.”

LightInTheBox 5 star review on 9th February 2022

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Posted 2 years ago

Belinda Collins

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“I have ordered pugg boots for my dog , they feel amazing good quality too . I will continue to order from here for things that I may need in the future, they also keep you informed about your order which is a great help especially if your at work im definitely recommended this site to anyone”

LightInTheBox 5 star review on 25th January 2022

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Posted 2 years ago

Dickson Sarfo Fosuaa

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“So realiable and these are type of pupils we need to work with them.”

LightInTheBox 5 star review on 18th January 2022

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Posted 2 years ago

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Anonymous

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“These sandals look just the pictures. Good fit too.”

LightInTheBox 5 star review on 4th January 2022

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Posted 2 years ago

Gisele Earnshaw

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“I'm very pleased with every order & arrived on time.”

LightInTheBox 5 star review on 14th December 2021

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Posted 2 years ago

Sarah Bender

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“Amazing tapestries, great value for money and they look amazing. Highly recommended!!”

LightInTheBox 5 star review on 8th December 2021

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Posted 2 years ago

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Anonymous

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“I never regret of buying things in this website I bought some sandals they are very good I didn't even expect the quality st all good stuffs m”

LightInTheBox 5 star review on 7th December 2021

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Posted 2 years ago

David Smith

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“It's one of the best lights I have ever bought it's brilliant”

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Posted 2 years ago

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Anonymous

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“Picture of product clearly matched my item I bought fit was perfect”

LightInTheBox 5 star review on 23rd November 2021

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Posted 2 years ago

Tracy Gilbert

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“Very good quality, I'm very happy with the bag would recommend”

LightInTheBox 5 star review on 16th November 2021

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Posted 2 years ago

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Anonymous

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“Fantastic shop!”

LightInTheBox 5 star review on 2nd November 2021

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Posted 2 years ago

Audrey McFarlane

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“Bought a Harley Quinn wig. Excellent quality. Love it! ❤️”

LightInTheBox 5 star review on 26th October 2021

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Posted 2 years ago

Laura Nightingale

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“Products good quality, any issues with fault’s quickly sorted.”

LightInTheBox 5 star review on 28th September 2021

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Posted 2 years ago

AUDREY Speight

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“Loved the fitbit straps I bought..good quality..delivery time was good.”

LightInTheBox 5 star review on 7th September 2021

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Posted 2 years ago

Fran Humes

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“my new shirt is really nice and printed well ! i am exceptionally happy and will be purchasing from this site again. delivery time was good too.”

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Posted 2 years ago

Elizabeth Gay

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“Totally love this online store, from which we’ve mostly bought decorative household items. Prices are beyond affordable, almost suspiciously cheap sometimes and yet, so far, the quality of things like cushion covers has always turned out to be good.”

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Posted 2 years ago

Rob Wharton

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“Very professional and true to word.”

LightInTheBox 5 star review on 17th August 2021

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Posted 2 years ago

Adrian Baker

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“Ordered some snazzy shoes & a Skull T-shirt. All arrived promptly. Must say the Shoes prompted lots of complimentary remarks.”

LightInTheBox 5 star review on 13th August 2021

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Posted 2 years ago

Carly Round

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“this fascinator is so beautiful i brought for my daughters up and coming wedding. If you are looking at this please buy it i promise you will not be disappointed even better i got it the sale”