LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.72

3.7 Rating 8,847 Reviews

68 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.7

Based on 8,847 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 68%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

"I purchased a pair of boots from LightInTheBox at a very good price. They arrived during the period stated on my order, and were well packaged. I am delighted with them."

LightInTheBox 5 star review on 23rd April 2024

John Gannon

"Great product, fast delivery. Have bought from this company again after my first purchase and will use time & time again. \r\n\r\nThanks, Light in the box! "

LightInTheBox 5 star review on 9th April 2024

Andrew Bovaird

"Excellent quality & service, fast delivery, very happy with purchase."

LightInTheBox 5 star review on 28th November 2023

Eddie Lonergan

"It was the first time that I used this company. I ordered two pairs of swim attire. A pair of brief swim trunks for swimming pool lap training and a pair of swim shorts for the beach. Both items are perfect and just as advertised. The swim briefs are very comfortable and look great. Same for the swim shorts. Very nice blue design and again very comfortable thanks to the soft inner mesh which is far better than standard swim shorts."

LightInTheBox 5 star review on 7th November 2023

Anonymous

"Sofia and Stefan are my 3 and 4 year old grand children, and they were delighted with their shirts."

LightInTheBox 5 star review on 17th October 2023

Sophia & Stefan KEUN

"I am very pleased with several recent purchases . These include shirts, trousers and watches. I would highly recommend and will be continuing to shop with Light in the box. "

LightInTheBox 5 star review on 29th August 2023

Noel Barry

421

Anonymous

Anonymous // 01/01/2019

Return to All Reviews

Barry Clifford

Verified Buyer

Show Details

“I really like the designs for your tee shirts, can not be found anywhere else, and the quality is very good, take a little time to get here but worth the wait, and good value for money will buy again!”

LightInTheBox 5 star review on 4th May 2021

Helpful Report

Posted 3 years ago

Robin Whitworth

Verified Buyer

Show Details

“I have ordered several of these items and find they are good quality i fix them to a piece of wood and use them as a back drop like in the theatre with these times i am able to hang them in my carport and make the place look good as a place to eat or drink excellent quality and dont be put off by the charges”

LightInTheBox 5 star review on 27th April 2021

Helpful Report

Posted 3 years ago

Neil Brunton

Verified Buyer

Show Details

“Thank you for the goods I have bought from you as they are of a very good quality and definitely are value for money. I have a few things on my favourite list that I will be getting in the near future.”

LightInTheBox 5 star review on 21st April 2021

Helpful Report

Posted 3 years ago

Jason Cairns

Verified Buyer

Show Details

“Delivered faster than expected , product was as expected and will be looking to order more products from LightInTheBox”

Helpful Report

Posted 3 years ago

Roxanne Salkilld

Verified Buyer

Show Details

“I live in Perth WA and I am very very happy with the service and my purchase so have brought more, and will continue to love it good job guys”

Helpful Report

Posted 3 years ago

Daisy White

Verified Buyer

Show Details

“Very good quality when arrived, very happy with the product”

LightInTheBox 5 star review on 14th April 2021

Helpful Report

Posted 3 years ago

Stu Waghorne

Verified Buyer

Show Details

“Brilliant service, highly recommend.”

LightInTheBox 5 star review on 13th April 2021

Helpful Report

Posted 3 years ago

Verified Buyer

Anonymous

Verified Buyer

Show Details

“A well managed business, Nothing is to much for them if you come across a problem with a order. Easy to contact and always recieve a prompt reply back. Great prices by sellers and good quality merchandise.”

LightInTheBox 5 star review on 6th April 2021

Helpful Report

Posted 3 years ago

Joanne Murphy

Verified Buyer

Show Details

“Quick delivery to Ireland. Very nicely made products. Will buy again.”

Helpful Report

Posted 3 years ago

Paula Hepden

Verified Buyer

Show Details

“I have brought numerous wigs and I am really pleased with them. I would recommend. Good value for money cheapest wigs ever”

LightInTheBox 5 star review on 24th March 2021

Helpful Report

Posted 3 years ago

Keegan Howardini

Verified Buyer

Show Details

“This was my first time to order from this site and I love it . Thank you very much and please keep doing the good sale so we will always buy from you . Thank you Keegan”

LightInTheBox 5 star review on 23rd March 2021

Helpful Report

Posted 3 years ago

Susan Turner

Verified Buyer

Show Details

“I ordered a T-shirt with a squirrel printed on it. I had heard bad things about this site, so was a bit dubious about it. However, I was pleasantly surprised when the T-shirt arrived early and the squirrel print was extremely good. I will try this site again to see if it was just a one-off or to see if the other people were just unlucky.”

Helpful Report

Posted 3 years ago

Kerrie Oconnell

Verified Buyer

Show Details

“Terrible have been sent totally wrong item and can not get though to anyone to help me I’ve tried lots of different ways so going to have to claim back now from card company stay away from this site !!!!!”

LightInTheBox 1 star review on 16th March 2021

Helpful Report

Posted 3 years ago

Dear Kerrie, This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. I will follow up this case and resolve the problem, in order to meet your satisfaction. I had conducted new Ticket ID 23123907 = in our ticket center and provide a new solution for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.

Posted 3 years ago

Anthony O Sullivan

Verified Buyer

Show Details

“the led lights we order are 100% brilint we have them up and work as thay should only thing we found with them is if you power them of you have to reconnect to the network but its not a big deal as ours are perment in the house”

LightInTheBox 5 star review on 16th March 2021

Helpful Report

Posted 3 years ago

Helen Moore

Verified Buyer

Show Details

“I was very happy with my Apple Watch strap but the shield was a bit small as it’s not clear of the sizing. I was sent 38mm”

Helpful Report

Posted 3 years ago

Raymond Starr

Verified Buyer

Show Details

“Excellent products excellent shipping to say it coming all the way from.the USA”

LightInTheBox 5 star review on 10th March 2021

Helpful Report

Posted 3 years ago

Georgia Vandries

Verified Buyer

Show Details

“Really pleased with my purchase from light in a box, delivery was relatively quick and I’m in love with my leggings.”

LightInTheBox 5 star review on 5th March 2021

Helpful Report

Posted 3 years ago

Verified Buyer

Anonymous

Verified Buyer

Show Details

“I am delighted with the quality of my purchases from LightInTheBox and the prompt manner in which they were delivered to me.”

LightInTheBox 5 star review on 5th February 2021

Helpful Report

Posted 3 years ago

Istvan Juhasz Dr

Verified Buyer

Show Details

“ENERFER Refrigerator Deodorizer Active O2 Air Purifier For Odor Removal Fresh-keeping A very small, but effective tool to keep your refrigerator's air germ-free. You can set the production of ozone in 4 increments, and even with the lowest setting you can smell the clean fresh air in the fridge. At this setting the charge of the built-in battery will last for about 5-6 days, when you need to plug into a micro-USB outlet to recharge. I keep it in the produce bin and the the fruits preserve their freshness longer.”

LightInTheBox 5 star review on 12th January 2021

Helpful Report

Posted 3 years ago

Sulejman Hanjalic

Verified Buyer

Show Details

“Vrlo dobri proizvodi👍”

Helpful Report

Posted 3 years ago

MOIRA GREEN

Verified Buyer

Show Details

“I got 2 tee shirts for me with cats on and I really like them ,and they fit just nice ,I got a girls unicorn dress and tee shirt they are nice and I love the paten on them but very thin but think they are worth a bit less then I paid ,”

Helpful Report

Posted 3 years ago

Elaine Desmond

Verified Buyer

Show Details

“Always a great service from Light in the Box. Prompt and efficient with great quality products.”

Helpful Report

Posted 3 years ago

Doru Valahe

Verified Buyer

Show Details

“Thanks for your way to solve an issue. Your products are very good. Beware to measures. take one or two much more than is specify.”

Helpful Report

Posted 3 years ago

Bernd Schloesser

Verified Buyer

Show Details

“Bis auf eine nicht zugenähte Hosentasche bin mit der Qualität sehr zufrieden👍”

LightInTheBox 5 star review on 11th January 2021

Helpful Report

Posted 3 years ago

Yitzhak Amar

Verified Buyer

Show Details

“החבילה הגיעה מהר והיא בדיוק כמו בתמונה. נהנתי מהשירות ומהמוצר”

LightInTheBox 5 star review on 9th January 2021

Helpful Report

Posted 3 years ago

Caterina Francioso

Verified Buyer

Show Details

“Molto bello, fa un bel effetto 😉”

LightInTheBox 5 star review on 8th January 2021

Helpful Report

Posted 3 years ago

Angela Maria Quatela

Verified Buyer

Show Details

“Copridivano bellissimi e di buona qualità. Ottimo rapporto qualità prezzo.”

LightInTheBox 5 star review on 7th January 2021

Helpful Report

Posted 3 years ago

Bernard Gengenbach

Verified Buyer

Show Details

“J'ai commandé et reçu de très nombreux objets, utiles et agréables, via LightinTheBox sans problème. Je ne peux que recommander cette entreprise ! Hier néanmoins, j'ai reçu une montre neuve avec le remontoir cassé. Cela m'a fortement surpris, je pense à un défaut de fabrication et non à l'envoi, car le paquet était parfait à l'arrivée et l'autre montre de la même marque qu'il contenait également fonctionne parfaitement.”