LILIGAL Reviews

1.6 Rating 215 Reviews
F
Happiness Grade
F

Returns - Difficult

0.00%
Industry Average
They state on ads “30 day no hassle returns” but they don’t tell you return is to China and expensive to send back and instead offered $6 refund and to keep items. I didn’t want this and told them it was false advertising to say hassle free returns but in fact full of hassle. DO NOT BUY FROM THIS STORE - it’s a total scam and they probably factor in the $6 refund to the overpriced and poor quality items.
posted 8 months ago - Kristy Oxenham
DO NOT ORDER FROM THIS COMPANY ! The quality is shocking, poor and you will struggle to return the product to them as their return link does nothing, luckily I paid through PayPal so got my money back, that's not to say that these jokers made that easy. Their product is poorly made and unfinished, I'm sorry I can't believe that anyone gets quality products from these cowboys, I have added photos to show the poor, unfinished product, They also use a New Jersey address for their returns so it costs you to return it, when actually their a Chinese company, I got all my money back, even the return postage, but only because of PayPals help and no help from LILIGAL !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
posted 4 years ago - VERY UNHAPPY CUSTOMER
Poor quality, inaccurate sizing. They say they have easy returns policy, but it will cost more that the dress costs to send it back to the address I was given overseas. The dresses in the picture look like solid material that holds it shape, but it is in fact very poor quality that doesn’t look anything like the pictures. The sizing measurements also don’t match what arrive. Would not recommend,
posted 4 years ago - Linda
They do not honor what they say about returns.
posted 4 years ago - Anonymous
Returned all 4 together in one box (that I had to pay $12 to ship back) after going through hell on their website that is NOT FRIENDLY to returns.
posted 4 years ago - Chris
Awful returns process! It is so complicated with so many steps that they hope you will forget one step and they will ding you for it. Horrible products! Do NOT order from this company! They should be banned in US!
posted 4 years ago - Sharon
Placed an order beginning of February. Received feb. 22. The item was of very Poor quality, heavy, and not lightweight , Delicate. Not a blouse as shown in the picture. Returned by post, $ 5.66, feb. 25,now let’s wait and see how reliable they are about returns. Will update, if and when credit received.
posted 5 years ago - R. DROWN
Slow delivery, poor quality and impossible returns. This company shouldn't be allowed to do business in the USA. I'm reporting them to the FTC.
posted 5 years ago - Anonymous
It’s junk from China. they say easy returns but they try to offer you only 50%. And they don’t Pay anyway. Site is controlled so you can’t answer what you want. PayPal is helping but they are not cooperating. Complete scam. I tried to 5 times review with one star and it wouldn’t let me submit. Don’t even trust the few good reviews. Fake.
posted 5 years ago - Anonymous
They advertise 30 no hassle returns....and then tell you that you are welcome to return it but need to pay for shipping -- TO CHINA! Then they offer 50% off to settle, the items that arrived are not remotely the same color that appear on their site and they have a strong (chemical) odor. Stay away!
posted 5 years ago - Willy