Lilley Tile and Stone Ltd Reviews

Name: Lilley Tile and Stone Ltd
Address: Unit 1b-3b Herne Business Park, The Links, Herne Bay, Kent
Rating: 4.72

4.7 Rating 1,693 Reviews

93 %

of reviewers recommend Lilley Tile and Stone Ltd

Company Reviews

Questions

Metrics

4.7

Based on 1,693 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01227 362612

Email:

stu@lilleytileandstone.co.uk

Location:

Unit 1b-3b Herne Business Park,
The Links,
Herne Bay
Kent
CT6 7FE

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Lilley Tile and Stone Ltd 5 star review on 11th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“straight forwards to order on line and great service”

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Posted 10 years ago

“Excellent service - can't fault it... the adhesive was delivered very quickly - haven't used it yet but will definitely use Lilley Tile and stone again - thank you :)”

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Posted 10 years ago

“Very fast delivery well packaged”

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Posted 10 years ago

“Good range of products, easy ordering system and prompt delivery”

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Posted 10 years ago

“easy to use web site ,the courier used was on time and delivered to the correct address.”

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Posted 10 years ago

“First class service. Many thank”

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Posted 10 years ago

“good customer care, sensible pricing, swift delivery and all items present and undamaged. Overall a reliable service that I'll use again. Thanks”

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Posted 10 years ago

“Not the first time I have purchased from Lilley Tile and Stone--nor will it be the last. They do what they say they will at a reasonable price ad very quickly”

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Posted 10 years ago

“Item arrived when promised and was well packed. Email communication was also good.”

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Posted 10 years ago

“Excellent service as always”

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Posted 10 years ago

“Excellent service, good knowledge of the product required, cheapest price available and delivered prior to 9am next working day. Could not have been simpler, well done Lilley Tile and Stone, this is the 1st time I have used your company and I will use you again. Cheers Steve Oliver”

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Posted 10 years ago

“Hi Lilley Tile & Stone, Ordered on line, not a bad price compared to some. Delivery was on time, courier telephoned me twice to make absolutely sure nothing went wrong, even wheeled the pallet into my customers garage out of the rain. Can't fault the service, well done, thank you. Regards, John Anderson.”

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Posted 10 years ago

“Absolutely brilliant - needed a specific tile trim in a specific colour and next day delivery - Lilley Tile and Stone were not only profession and well priced but they were the only people out of ten phone calls who could actually get me the product direct from the manufacture the next day. Perfect.”

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Posted 10 years ago

“The bulk of my order was for Schluter Kerdi Board and the ancillary products for sealing the walls surounding a bath with a shower. Having never used Schluter products previously I had a number of questions. The Lilley website had manufacturers data sheets available for all the materials I ordered answering most of my questions. The couple of questions I still had were answered by phoning Lilley directly. It's great to talk to someone who knows and uses the products they sell. The order process was very easy and clear and followed by confirmation emails for order receipt and despatch. The order was received well packed, in good order with accompanying paperwork. The delivery charges were very reasonable. Thanks.”

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Posted 10 years ago

“Fantastic super fast delivery, well packaged and good price. What more can you ask for?”

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Posted 10 years ago

“I have made 2 separate purchases from Lilly Tile and Stone and both have been delivered very fast, competitive prices, very happy with the service. Thank you.”

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Posted 10 years ago

“excellent service and delivery faultless. would differently recommend and use their products again.”

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Posted 10 years ago

“Excellent service, regular updates as to when my order will be delivered.”

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Posted 10 years ago

“After a lot of searching this was the best price I could find - cheaper than Screwfix AND they sell the primers required, Fast delivery - ahead of estimated time.”

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Posted 10 years ago

“Very responsive to queries and professional. Item arrive on time. I would recommend this company. Thanks”

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Posted 10 years ago

Leticia, Can you please confirm that this order was received? I will also speak to despatch and find out why there was a delay on shipping your order. Review requests themselves are automated and sent out 24-48hrs after the order has been placed. They are linked to the order you place so that only real reviews from people that have ordered from us are listed. I will look into the possibilty of linking the review request to a shipment confirmation instead.

Posted 10 years ago

Lilley Tile and Stone Ltd is rated 4.7 based on 1,693 reviews