Lilley Tile and Stone Ltd Reviews

Name: Lilley Tile and Stone Ltd
Address: Unit 1b-3b Herne Business Park, The Links, Herne Bay, Kent
Rating: 4.72

4.7 Rating 1,693 Reviews

93 %

of reviewers recommend Lilley Tile and Stone Ltd

Company Reviews

Questions

Metrics

4.7

Based on 1,693 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01227 362612

Email:

stu@lilleytileandstone.co.uk

Location:

Unit 1b-3b Herne Business Park,
The Links,
Herne Bay
Kent
CT6 7FE

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Lilley Tile and Stone Ltd 5 star review on 11th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy ordering process and very quick delivery”

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Posted 3 years ago

“Excellent value, competitive price & fast, efficient delivery Highly recommended.”

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Posted 3 years ago

“We ordered the steel grout, and it’s beautiful. Very fast delivery as well.”

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Posted 3 years ago

“Well packed and undamaged, very fast delivery 😁👍🏻”

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Posted 3 years ago

“Poor review given because the item has yet to arrive. I would have scored it even worse but I suspect that the fault may not be entirely yours, it could be incompetence on the part of the courier service you employ. If this is the case, then they need to get themselves organised, I cant get any sense out of their tracking app. I note that their local office seems to be in High Wycombe, not far from my address, I could have walked there and got it myself by now. Over to you......... Cheers. (order no. 000065927 APC delivery ref. 0003883) Hullo again, score now updated, I was swiftly contacted with apologies ,(fault was with courier firm any how as it turned out) and replacement was despatched; it arrived today. First class customer service, thank you.”

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Posted 3 years ago

John, thanks for updating your review, it's greatly appreciated! We always strive to fix issues like this as quickly as possible when they occur. Thanks again for ordering with us. Best Regards Ray Lilley Web Support

Posted 3 years ago

“Good service”

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Posted 3 years ago

“The BEST EVER I call about the epoxy grout and the guy was very professional and friendly The grout arrived at my house in 2 working days Very good product Thank you guys Regard Ciprian MCI Paintlife&Tiling”

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Posted 3 years ago

“Web site easy to find what I needed, whole process good with excellent delivery. Thank you.”

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Posted 3 years ago

“Very fast despatch. Most helpful when I contacted them to re-deliver to my work address.”

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Posted 3 years ago

“Excellent service. Very helpful when I thought I was going to have a problem being around for the delivery. Would definitely recommend.”

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Posted 3 years ago

“Great communication; they found stock for me and got it to me next day! Perfect!”

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Posted 3 years ago

“Purchased paving cleaner and sealer which I plan to use later in the spring, as far as the purchase and delivery of the products were concerned it was faultless and arrived when expected, many thanks.”

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Posted 3 years ago

“Appreciated the phone call to rectify quickly my mistake with the delivery address allowing you to despatch the good immediately.”

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Posted 3 years ago

“Exactly what I ordered, it came on time, not damaged.”

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Posted 3 years ago

“I'm very pleased with my purchases, exactly what I expected.”

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Posted 3 years ago

“5. Very cooperative and very good value for money.”

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Posted 3 years ago

“Order minus one item arrived on time and in good condition. The missing item was refunded automatically but was irritating as it was the only reason I ordered from LTS! It would have been better if LTS had contacted me in advance so I had the opportunity to cancel.”

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Posted 3 years ago

Rory, Sincere apologies for the inconvenience caused. I'm not sure why this item was not shipped/available, but I will forward your comments onto our Sales team and Despatch department so we can investigate further. Best Regards Ray Lilley Web Support

Posted 3 years ago

“Service was absolutely fine. The product is absolute rubbish. Wouldn't waste your money amd just use soapy water in a spray bottle. Does the same just better”

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Posted 3 years ago

Richard, We're sorry to hear that you didn't find the product you ordered was suitable for your project. Can you please email us directly with the product you were using it on and the results you expected? We can pass your information onto the manufacturer but also make sure that this particular prodyct was fit for purpose. Best Regards Ray Lilley Web Support

Posted 3 years ago

“Excellent service very prompt. Postage a bit expensive”

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Posted 3 years ago

“Fast delivery and great price”

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Posted 3 years ago

Lilley Tile and Stone Ltd is rated 4.7 based on 1,693 reviews